I am a motivated, goal-orientated, versatile professional with over a decade of knowledge and experience in Office Administration and Customer Service. An analytical and strategic worker with excellent problem-solving and time management skills. Organized, efficient, and always willing to go the extra mile to meet expectations.
Hi, I’m
TONISHIA YANIQUE EDWARDS
Insurance Officer
Edgewater, Portmore,01
Summary
Overview
21
years of professional experience
8
years of post-secondary education
13
Certificates
Work History
Chancellor Insurance AgencyKingston
Financial Advisor - Part Time
08.2021 - Current
Job overview
- Created business plan and identified target customers by interacting on phone and in person, handling basic inquiries and providing quotes.
- Met with clients to discuss assets, expenses and long-term and short-term investment goals to devise personalized financial plans.
- Helped individuals and families build and execute wealth management strategies based on unique goals and objectives.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on individual needs.
UNIVERSITY OF THE WEST INDIES PRIVATE WINGKingston
INSURANCE OFFICER/ADMISSIONS OFFICER
02.2017 - Current
Job overview
- Prepare claims and submit to insurance company
- Contact insurance company for patient's coverage
- Inform patient of final bill and balances
- Completing admissions
- Collecting patient's payments
- Preparing Estimates for patients
- Preparing internal and regulatory financial reports, balance sheets and income statements.
- Preparing cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Increased customer satisfaction by resolving issues.
- Handling of day to day calls to address customer inquiries and concerns.
- Working with customers to understand needs and provide excellent service.
- Verify insurance information, collected payment or co-payment for services and created record of visit for future billing.
- Collect information, forms and signatures from patients or family members to create an efficient admissions experience.
- Accurately inputted patient and insurance information into the company's computer system using Adagio software.
University Hospital of the West IndiesKingston
Practical Nursing Student - Voluntary Service
05.2016 - Current
Job overview
- Assisted with activities of daily living by helping patients with bathing, changing clothes, eating and daily hygiene tasks.
- Supported nursing staff by identifying and reporting changes in patient condition.
- Communicated with patients to ascertain feelings and need for assistance or social and emotional support.
- Observed and examined patients to detect symptoms requiring medical attention such as bruises, open wounds or signs of trauma.
- Utilized wheelchairs and hospital beds to transfer patients from room to X-ray or lab.
- Interviewed patients to obtain medical and biometric information and provide physicians with data necessary to develop plans of care.
- Managed various general office duties such as answering multiple telephone lines.
- Provided basic patient care and treatment, such as taking temperature,pulse and blood pressure and dressing wounds.
CLAYVONCAM MEDI-PLUS LIMITEDKIngston
SALES ADMINISTATOR
05.2011 - 02.2017
Job overview
- Oversee the operations of the office, ensuring that there is effective information flow and that resources are employed efficiently throughout
- Pricing goods
- Inventory Management (Placing orders locally and overseas)
- Supervising and training new employees
- Reporting on employee's performance
- Office management
- Clerical tasks including but not limited to filing, data entry, records keeping and management
- Prepare correspondence to customer request for products, services and company information.
- Invoicing, debt collection among other duties requirements
- Compliance with all confidentiality requirements
- Petty cash management ,collecting cash and balancing sales
- Provide feedback in the form of meetings and reporting on monthly targets and suggesting new ideas with the aim of maximizing sales
- Update customers account as necessary with accurate, complete and timely information
- Recommended products to customers, thoroughly explaining details.
- Surpassed sales goals through implementation of effective marketing strategies.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Provided onboarding and guidance to other sales representatives to meet sales goals.
St. Joseph HospitalKingston
Practical Nursing Student
09.2013 - 12.2013
Job overview
- Take and record patients' vitals
- Communicated with patients to ascertain feelings and need for assistance or social and emotional support.
- Supported nursing staff by identifying and reporting changes in patient condition, evaluating safety concerns.
- Assisted with activities of daily living by helping patients with bathing, changing clothes, eating and daily hygiene tasks.
- Maintained continuity of care by communicating changes in patient condition with physicians, family members and other care team members.
- Recorded vital signs and intake and output of patients and documented information in patients' dockets.
HEART Trust NTAOxford
CLERICAL ASSISTANT
04.2009 - 05.2011
Job overview
- Log incoming and outgoing Correspondence
- Provide excellent customer service to walk- in and call-in clients
- Assist with Office Management and Inventory
- Generate requisitions and Purchase Orders
- Prepare correspondence
- Assist with preparation of tender documents and retrieval of tenders
- Monitored office calendars to plan meetings, activities and travel to maximize productivity.
- Interacted with customers by phone, email or in-person to provide information.
- Executed record filing system to improve document organization and management.
- Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
- Helped staff complete special projects by organizing documentation and supplies to handle forecasted demands.
- Prepared mail and packages for shipment, pickup and courier services to expedite delivery.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
MINISTRY OF LABOUR, SOCIAL SECURITYKingston
RECEPTIONIST / DATA ENTRY CLERK
06.2008 - 06.2008
Job overview
- Filing duties and data entry tasks
- Answer customer queries concerning Employment laws etc
- Oversaw front-office operations, provide impeccable customer service
- Answer customer queries and schedule appointments to speak with officers
- Answered central telephone system PBX and directed calls accordingly.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Maintained confidentiality of information regarding clients and company.
- Sorted, received and distributed mail correspondence between departments and personnel.
Excelsior Pre- Primary School
Assistant Teacher -Internship
09.2007 - 05.2008
Job overview
- Assist students with classwork
- Assist with marking of books
- Providing students with class exercises
- Supervised recess, lunch and daily student intake and dismissal.
Education
UNIVERSITY OF THE COMMONWEALTH CARIBBEAN
Bachelor of Science from Human Resource Management
01.2018 - Current
University Overview
DISTINCTON COLLEGE
Phlebotomy Technician NCTVET
01.2016 - 05.2016
University Overview
GARMEX
Practical Nursing Level 2 NCTVET
04.2013 - 05.2014
University Overview
Bethel HEART Trust NTA
Early Childhood Level 1 NCTVET
02.2010 - 09.2010
University Overview
HEART Trust NTAKingston
On the Job Training from Business Administration
04.2009 - 04.2010
University Overview
Skills
Multitasking Abilities
Dependable and Responsible
Good Telephone Etiquette
Clerical Support
Teamwork and Collaboration
Data Entry
Excellent Communication
Google Workspace
MS Office
Self-Motivated
Decision Making
Flexible and Adaptable
Great Plains Software
QuickBooks Software
Certification
Business Administration Level 2 NCTVET (Secretarial Skills Level)
Timeline
Financial Advisor - Part Time
Chancellor Insurance Agency
08.2021 - Current
UNIVERSITY OF THE COMMONWEALTH CARIBBEAN
Bachelor of Science from Human Resource Management
01.2018 - Current
INSURANCE OFFICER/ADMISSIONS OFFICER
UNIVERSITY OF THE WEST INDIES PRIVATE WING
02.2017 - Current
Practical Nursing Student - Voluntary Service
University Hospital of the West Indies
05.2016 - Current
DISTINCTON COLLEGE
Phlebotomy Technician NCTVET
01.2016 - 05.2016
Practical Nursing Student
St. Joseph Hospital
09.2013 - 12.2013
GARMEX
Practical Nursing Level 2 NCTVET
04.2013 - 05.2014
SALES ADMINISTATOR
CLAYVONCAM MEDI-PLUS LIMITED
05.2011 - 02.2017
Bethel HEART Trust NTA
Early Childhood Level 1 NCTVET
02.2010 - 09.2010
CLERICAL ASSISTANT
HEART Trust NTA
04.2009 - 05.2011
HEART Trust NTA
On the Job Training from Business Administration
04.2009 - 04.2010
RECEPTIONIST / DATA ENTRY CLERK
MINISTRY OF LABOUR, SOCIAL SECURITY
06.2008 - 06.2008
Assistant Teacher -Internship
Excelsior Pre- Primary School
09.2007 - 05.2008