Tonia Omeally
St. Catherine
Summary
Dynamic professional with a proven track record in customer engagement and problem-solving, honed at Hinduja Global Solutions, HGS. Excelled in branding and event management, showcasing adaptability and creative thinking. Achievements include enhancing customer satisfaction and contributing to successful gymnastics events, demonstrating exceptional organizational skills and multitasking abilities.
Overview
7
7
years of professional experience
Work History
Brand Advocate
Hinduja Global Solutions, HGS
07.2021 - Current
- Answer customer inquiries: Respond to customer questions and support messages
- Troubleshoot: Help customers resolve technical issues with software or hardware
- Research and document: Research and document technical issues
- Guide customers: Help customers through solutions
- Follow up: Follow up with customers
- Collaborate: Collaborate with product development teams
- Stay current : Stay up-to-date on technology trends
- Train: Participate in training sessions
- Adhere to policies: Follow company policies and procedures
Gymnastics Instructor
Nishida's Gymnastics
09.2019 - 08.2020
- Maintained fun-filled atmosphere with class participants while remaining professional and focused on achievement.
- Developed lesson plans and routines for individual students to meet personal goals and abilities.
- Coordinated with other instructors and coaches to determine student advancement and progress.
- Promoted stretching, mobility work, and proper form to help athletes safely build strength.
- Assisted with the organization of gymnastics events, contributing to successful competitions and showcases.
- Evaluated student progress regularly through assessments, adjusting teaching methods as needed for optimal results.
Intern
Mayberry Investments Limited
07.2018 - 08.2018
- Maintain stocks
- Conducted surveys and collected feedback for project evaluations and improvements.
- Maintained records and files for easy access and reference, facilitating information sharing.
- Facilitated smoother communication channels by organizing regular team meetings
Education
High School Diploma -
Innswood High School
St Catherine07-2019
Skills
- Customer engagement
- Event management
- Branding
- Problem-solving
- Multitasking
- Organizational skills
- Creative thinking
- Influencer collaboration
- Adaptability and flexibility
Accomplishments
Innswood High School: Senior Deputy Head Girl - Outstanding leadership
Timeline
Brand Advocate
Hinduja Global Solutions, HGS
07.2021 - Current
Gymnastics Instructor
Nishida's Gymnastics
09.2019 - 08.2020
Intern
Mayberry Investments Limited
07.2018 - 08.2018
High School Diploma -
Innswood High School
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