Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Toni-Ann Vernon

Momtego Bay,01

Summary

Dynamic sales professional with a proven track record at Mundo Hardware, excelling in customer relationship management and conflict resolution. Adept at providing technical support and developing sales strategies that enhance customer satisfaction and drive revenue growth. Committed to delivering exceptional service and fostering strong client connections.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Sales Representative

Mundo Hardware
Montego Bay
07.2024 - 09.2024
  • Resolved customer complaints promptly and effectively.
  • Provided technical support for customers using the company's products or services.
  • Answered inquiries from prospective customers regarding features of products and services offered.
  • Developed key customer relationships to increase sales.

Staff Member

Island Grill
Montego Bay
05.2022 - 09.2022
  • Facilitated communication between departments to ensure smooth workflow.
  • Met incoming customers pleasantly and offered support and service.
  • Managed safe and efficient serving of customer foods.

Office Assistant

National PC Bank Maldon Branch
Montego Bay
11.2021 - 12.2021
  • Maintained an organized filing system of paper documents and electronic files.
  • Maintained confidentiality of sensitive information and documents.
  • Ordered office supplies and managed inventory to ensure a well-stocked office.

Customer Service Representative

Teleperformance
Montego Bay
01.2021 - 06.2021
  • Provided accurate information about products and services to customers.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Answered customer inquiries via phone, email, and chat.

Education

Science

Maldon High School
St. James
06-2018

Skills

  • Customer relationship management
  • Technical support
  • Sales strategy
  • Product knowledge
  • Sales reporting
  • Conflict resolution

Certification

Caribbean Examination Council

  • Food, nutrition, and health 2
  • Physical Education 2
  • Human and Social Biology 3
  • Integrated Science 3

City and Guilds

Mathematics 3

English language 2

Timeline

Sales Representative

Mundo Hardware
07.2024 - 09.2024

Staff Member

Island Grill
05.2022 - 09.2022

Office Assistant

National PC Bank Maldon Branch
11.2021 - 12.2021

Customer Service Representative

Teleperformance
01.2021 - 06.2021

Science

Maldon High School

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Toni-Ann Vernon