Toni-Ann Thompson
Yallahs
Summary
Experienced customer service professional with a proven track record of delivering exceptional support and fostering positive customer interactions. Proficient in effective communication, empathy, problem-solving, adaptability, and patience. Strong educational background in marketing, eager to leverage expertise to contribute to a dynamic team.
Overview
7
7
years of professional experience
Work History
Customer Care and Verification Officer
Lasco Microfinance Ltd
04.2019 - Current
- Provided exceptional customer care by addressing inquiries and resolving concerns via phone, email, and chat.
- Verified customer information and documents to ensure accuracy and compliance with company policies and procedures.
- Assisted customers in navigating products and services, offering tailored solutions to meet their needs.
- Maintained accurate and up-to-date customer records in the company’s database.
- Investigated and resolved discrepancies in customer accounts and transactions, ensuring customer satisfaction.
Front Desk Receptionist
Casa Lagoona
07.2018 - 04.2019
- Greeted guests upon arrival and ensured smooth check-in and check-out processes.
- Managed reservations, including phone, email, and walk-in inquiries, and provided information about hotel services and amenities.
- Assisted guests with special requests, including room preferences, transportation arrangements, and local recommendations.
- Ensured the cleanliness and orderliness of the front desk area to maintain a professional and welcoming environment.
Customer Services Assistant
All Wrapped Up JA
01.2018 - 06.2018
- Provided exceptional customer service by greeting and assisting customers in selecting floral arrangements for various occasions (e.g., weddings, anniversaries, birthdays).
- Effectively managed inquiries from walk-in customers and offered thorough product details to meet their needs.
- Processed customer orders, including special requests for customized floral arrangements and delivery.
- Maintained cleanliness and organization of the store to create an inviting shopping environment.
Education
Bachelor of Marketing -
University of the Common Wealth
Certificate in Customer Service -
03.2025
Skills
- Engaged Listener
- Patience
- Marketing
- Empathy
- Communication Skills
Languages
English
Timeline
Customer Care and Verification Officer
Lasco Microfinance Ltd
04.2019 - Current
Front Desk Receptionist
Casa Lagoona
07.2018 - 04.2019
Customer Services Assistant
All Wrapped Up JA
01.2018 - 06.2018
Certificate in Customer Service -
Bachelor of Marketing -
University of the Common Wealth
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