TONI-ANN NELSON
Windsor District, Siloah P.O, St. Elizabeth,Jamaica
Summary
Enthusiastic and customer-focused individual with strong communication and problem-solving skills. Known for a positive attitude, attention to detail, and the ability to handle customer inquiries with professionalism and efficiency. Quick learner with a strong work ethic, eager to contribute to team success and provide outstanding customer experiences. Proficient in Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace, with a growing knowledge of customer service tools like Zendesk, Salesforce, and LiveChat. Committed to continuous growth in a customer-focused environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Teacher
Providence Basic School
St. Elizabeth, Williams-field
03.2023 - 03.2024
- Provided individualized instruction to students who needed additional assistance.
- Maintained accurate records of student attendance and grades.
- Encouraged positive behavior with rewards and incentives.
- Helped maintain a safe and orderly learning environment.
- Supervised small group activities.
- Created weekly newsletters for parents detailing upcoming events and activities.
- Provided one-on-one help to struggling students during study hall sessions.
- Utilized technology such as computers, projectors, iPads. to enhance lessons.
- Participated in professional development workshops related to teaching strategies.
- Encouraged critical thinking skills among students by posing thought-provoking questions during class discussions.
- Assisted in planning field trips and special events such as assemblies or performances.
- Attended faculty meetings as requested by the lead teacher.
- Collaborated with other staff members to ensure student success.
Bartender (part time)
Federicka's Bar
John's Town, Jamaica
02.2021 - 03.2021
- Take customer's order and deliver ensuring that they are completely satisfied, maintain a clean environment, persuade customers to stop drinking once they're getting drunk and manage the business's websites/social platform and collect surveys.
- Performed opening and closing duties including restocking supplies.
- Resolved customer complaints in a professional manner.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Cleansed glasses with sanitizing solution after each use.
- Attended regular training sessions to stay updated on new products or trends.
- Greeted customers and provided excellent customer service.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Adhered to state regulations regarding serving alcohol responsibly.
- Developed good working relationships with fellow employees through effective communication.
Nursing Assistant Trainee
Ashley's Nursing and Care Center
Santa Cruz, Jamaica
01.2019 - 02.2019
- Answer to patients call lights, maintain a clean environment, feeding, grooming, entertain patients, meal preparation, laundry, allow patients to express themselves and reassure them
- Assist as needed under supervision
- Participated in team meetings to discuss patient progress and treatment plans.
- Administered medications accurately under direct supervision of licensed personnel.
- Provided basic bedside nursing care, including vital signs monitoring, hygiene assistance, and nutrition support.
Education
School Of Excellence -
School Of Excellence
Santa Cruz, St. Elizabeth, Jamaica07.2022
Nursing Academy -
Bryan's Nursing Academy
Santa Cruz, St. Elizabeth, Jamaica08.2018
High School - Information Technology
Maggotty High School
Maggotty, St. Elizabeth, Jamaica07.2016
Skills
- Customer Service
- Certified Nursing Assistant (CNA)
- Health Aid
- Computer Basics
- Massage
- Etiquette
- Phone etiquette
- Problem solving
- MS Office/word/excel/power point
- Communication
- Child Care
- Conflict resolution
- Team work
- Able to work independently
- Human & Social Biology
- English language
- Native english
- Customer engagement
- Social media marketing
- Principles of Business certified
- Social Studies
Affiliations
- Farming
Certification
- Healthcare Assistant
- English Language
- Principles of Business
- Human & Social Biology
- Social Studies
- Child Care
- Mixology
- Etiquette
References
References available upon request.
Timeline
Assistant Teacher
Providence Basic School
03.2023 - 03.2024
Bartender (part time)
Federicka's Bar
02.2021 - 03.2021
Nursing Assistant Trainee
Ashley's Nursing and Care Center
01.2019 - 02.2019
School Of Excellence -
School Of Excellence
Nursing Academy -
Bryan's Nursing Academy
High School - Information Technology
Maggotty High School