Tomoya Grant
Customer Relationship Management
St. James
Summary
Highly adaptable and people-oriented professional with a proven track record in customer relationship management, team leadership, and effective communication. Thrives in collaborative environments where providing support and problem-solving are key components. Currently excelling in managing customer accounts, motivating team members, and ensuring customer satisfaction through strong communication skills and empathy. A quick learner who excels in dynamic settings and is eager to expand knowledge and skill set for continued growth and success.
Overview
10
10
years of professional experience
9
9
years of post-secondary education
1
1
Language
Work History
Customer Service Representative / Floor Support
ACT (Customer Support)
- Provide ongoing floor support to team members, assisting with complex customer inquiries and providing guidance when needed.
- Step in to assist with managing team activities and support the supervisor when unavailable, ensuring smooth operations.
- Help team members meet performance targets by offering support, encouragement, and troubleshooting solutions.
- Resolve customer complaints and escalated issues, ensuring customer satisfaction and maintaining positive relationships.
- Assist with motivating team members to stay on track with their goals and provide assistance to colleagues when needed.
Construction Worker
10.2017
- Assisted in building and maintaining structures, ensuring adherence to safety standards and project timelines.
- Collaborated with a team of construction workers, demonstrating a strong work ethic and ability to meet deadlines.
Customer Relationship Manager
National Pen
04.2022 - Current
- Manage customer accounts, including sales, support, billing, and marketing, ensuring a high level of satisfaction.
- Act as a point of contact for escalated customer inquiries, providing solutions and resolving issues efficiently.
- Lead team discussions and motivate peers to achieve targets and meet company expectations.
- Collaborate with the sales and marketing teams to deliver tailored solutions for clients.
- Oversee payment collections, ensuring timely processing of customer invoices.
- Handle customer complaints and provide empathetic solutions, maintaining strong customer loyalty.
Computer Assistant (Guidance Counselor's Office)
Charlton Primary School
09.2015 - Current
- Supported the guidance counselor with typing and editing lesson plans.
- Assisted in maintaining the school's digital records and organizing documents.
Lab Technician Assistant
Aabuthnott Gallimore High School
10.2016 - 11.2016
- Assisted in maintaining lab equipment and preparing materials for experiments.
- Organized data entry and lab reports, improving efficiency in record-keeping.
Education
CAP Programme - Certificate in Data Entry
Aabuthnott Gallimore High School
09.2016 - 06.2017
Certificate - Webpage Design
Armadale HEART Academy
09.2015 - 01.2016
Seven CXC subjects - Mathematics, English A, English B, Principles of Business, Economics, Information Technology, and Social Studies
Munro College
09.2009 - 06.2014
Pass in GSAT Exam - undefined
Charlton Primary
09.2006 - 06.2009
Skills
- Customer Relationship Management
- Strategic leadership
- Effective communication
Availability
Open to full-time or part-time remote opportunities.
Timeline
Customer Relationship Manager
National Pen
04.2022 - Current
Construction Worker
10.2017
Lab Technician Assistant
Aabuthnott Gallimore High School
10.2016 - 11.2016
CAP Programme - Certificate in Data Entry
Aabuthnott Gallimore High School
09.2016 - 06.2017
Computer Assistant (Guidance Counselor's Office)
Charlton Primary School
09.2015 - Current
Certificate - Webpage Design
Armadale HEART Academy
09.2015 - 01.2016
Seven CXC subjects - Mathematics, English A, English B, Principles of Business, Economics, Information Technology, and Social Studies
Munro College
09.2009 - 06.2014
Pass in GSAT Exam - undefined
Charlton Primary
09.2006 - 06.2009
Customer Service Representative / Floor Support
ACT (Customer Support)
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