Tishawna Glen
Horizon Park,St. Catherine
Summary
Customer Service Profile Passionate Customer Service Representative with 6 years of experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
AT&T
09.2021 - Current
- Frontier,Spectrum,Earthlink etc
Sale representative
MPV International
01.2021 - 03.2021
- Established relationships with existing customers to promote new product or service opportunities.
- Utilized broad knowledge to recommend solutions to potential customers.
- Built relationships, earning client trust through listening to drive sales.
- Demonstrated exceptional service skills by going above and beyond to satisfy customers on phone and in person.
Sales Representative
Ibex Global
Portmore
05.2019 - 03.2020
- My duties was to sell AT&T products,Frontier,Spectrum and other available products and services
- Answered product questions with up-to-date knowledge of sales and promotions.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Created successful strategies to develop and expand customer sales.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Improved overall customer purchasing experiences to promote steady revenue.
- Leveraged CRM system to manage sales activities and track sales performance.
Customer service
AT&T
05.2017 - 01.2019
- Handled irate customers smoothly to achieve performance targets.
- Offered ongoing support to customers after sales by answering additional questions and resolving issues.
- Increased profits by upselling and cross-selling to existing customers.
- Gathered information on current marketplace by researching competitors' pricing, products and other key factors.
- Followed up with leads and referrals to share pertinent sales information.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Customer service rep
Bisk Ltd
Portmore
11.2016 - 04.2017
- My Job was to always make sure our customer is satisfied with the service enough to make sure they want to keep it.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
06.2016 - 09.2016
- Help customer with whatever services they need when they come in the store
Education
High School Diploma -
St. Mary Technical High
St. Mary07.2012
Skills
- Customer Service
- Reliable & Trustworthy
- Problem Resolution
- People Skills
- Relationship Building
- Conflict Resolution
- Good Work Ethic
- Friendly, Positive Attitude
- Active Listening
- Critical Thinking
Interests
Hobbies
, Reading,singing,listening to
music and Parting
Languages
English
Certification
- Certified Tour Guide, TPDco - 2014
Timeline
AT&T
09.2021 - Current
Sale representative
MPV International
01.2021 - 03.2021
Sales Representative
Ibex Global
05.2019 - 03.2020
Customer service
AT&T
05.2017 - 01.2019
Customer service rep
Bisk Ltd
11.2016 - 04.2017
06.2016 - 09.2016
High School Diploma -
St. Mary Technical High
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