Tishanna Solomon

• Assisted customers with support request, complete customers profile with both inbound and outbound calls, assisted with also sending emails and also through live chat session to further assist customer complaints
• Identified opportunities for providing additional services or products to existing customers.
• Resolved customer complaints and issues promptly, ensuring a positive resolution.

• Assisted customer with booking (hotel, cruise, flights) in both inbound and outbound calls, assisted with emails via Zendesk
• Provided customers with detailed information about travel destinations and packages.
• Developed customized travel plans to meet customer needs and preferences.
• Processed payments from customers using a variety of methods such as credit cards, cash or checks.
• Conducted research on new destinations and attractions to expand product portfolio.

• Assisted customers with technical issues and while providing exceptional customer service
• Assessed customer inquiries to determine the best course of action for resolution.
• Installed, configured, tested, maintained and troubleshot systems and applications.
• Analyzed system logs and identified potential software or hardware issues.
• Evaluated user needs to recommend appropriate hardware solutions.
• Managed multiple customer requests simultaneously while maintaining a high level of customer service.

• Assisted customer with email, tickets, chat, technical support, sales and assisted customers also in both inbound and outbound calls
• Researched new technologies to improve customer experience and optimize operations.
• Collaborated with internal teams to resolve escalated customer queries quickly.
• Ensured compliance with company policies regarding security protocols.
• Maintained up-to-date knowledge of software and technical developments through reading and training.

Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.

Assist customers with inbound and outbound calls, live chats, as well as customer emails and tickets.

• Investigated customer complaints regarding product quality or service rendered.
• Collaborated closely with other departments such as sales or marketing to resolve complex customer issues quickly and efficiently.
• Monitored trends in incoming requests from customers for identifying potential problems or opportunities for improvement.

• Assisted customer for both face-to-face and on-telephone inquiries and complaints while providing exceptional customer service.
• Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
• Scheduled appointments for clients, customers, and other visitors.
• Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
• Responded to inquiries from internal staff members regarding office operations issues such as mail delivery or office equipment maintenance.

• Promote Companies products
• Educating customers about products
• Increasing brand awareness
• Engaged customers through social media platforms to create a sense of community around the brand.
• Attended trade shows, conferences, and other marketing events as a representative of the company.
• Managed relationships with vendors involved in promotional activities.