TINA ANNAKAY GREEN
May Pen,Jamaica
Summary
Experienced and detail-oriented supervisor with 4+ years in retail, specializing in customer service, inventory control, and team leadership. Proven ability to manage day-to-day store operations, train and motivate staff, handle cash and credit transactions, and maintain high merchandising standards. Passionate about delivering excellent service and contributing to smooth, stylish, and efficient store environments.
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Supervisor
Pings Distributor LTD.
01.2025 - Current
- Strong product knowledge in various fabrics, textures, and usage.
- Sales and upselling techniques to increase customer purchases.
- Effective time management, multitasking, and decision-making under pressure.
- Leadership skills through team coordination and staff supervision.
- Stock management.
- Problem-solving in fast-paced retail environments.
Supervisor / Team Leader
MZ Holdings (Cool Oasis)
May Pen, Jamaica
01.2019 - 01.2025
- Managed shift operations and ensured smooth store function.
- Handled customer concerns, special requests, and complaints professionally.
- Oversaw ordering, stock counts, and gas delivery coordination.
- Maintained accurate cash records and daily financial reconciliations.
- Trained and supervised a team of attendants and cashiers.
Cashier & Pump Attendant
Cool Oasis
Palmers Cross
01.2018 - 01.2019
- Delivered friendly, efficient service at the pump and cashier station.
- Balanced cash drawer and processed transactions with speed and accuracy.
Waitress
Levy’s Catering
Palmers Cross
01.2016 - 12.2016
- Provided attentive customer service and maintained clean dining areas.
Vector Control Worker
Clarendon Health Department
Denbigh, Clarendon
06.2016 - 08.2016
- Educated households about vector-borne diseases and prevention.
Education
Bachelor of Science - Business Administration
Trench Town Polytechnic College
Associate Degree - Business Administration
Trench Town Polytechnic College
Psychiatric Nursing & Health Care Assistant -
Quality Care Training Institute
CXC Subjects - 7 Passes
Clarendon College
Skills
- Retail Supervision
- Staff Training
- Cash Handling
- Point-of-Sale Systems
- Stock Management
- Inventory Control
- Visual Merchandising
- Store Displays
- Customer Relations
- Conflict Resolution
- Strong Communication
- Organizational Skills
- Basic Textile Knowledge
- Product Presentation
- Microsoft Word
- Basic POS and inventory systems
Certification
- Psychiatric Nursing
- Vector Control
- Quality Customer Service Delivery
Interests And Community
- Furniture Making
- Cooking & Community Volunteering
- Member of 4-H Club
Cover Letter
10/08/24, Dear Hiring Manager, I am writing to express my interest in becoming a customer service officer. As a business administration student with over four years of leadership experience in retail, I am eager to expand my knowledge, strengthen my management skills, and contribute meaningfully to your company. In my current role as a Supervisor at Ping’s Distributor Ltd., I manage staff scheduling, train team members, resolve conflicts, and ensure smooth daily operations. These responsibilities have sharpened my leadership, critical thinking, communication, and problem-solving skills qualities that I believe are essential in to be management. Previously, at MZ Holdings, I supervised a team of attendants and cashiers, coordinated inventory, and maintained financial accuracy, which gave me firsthand experience in employee engagement and workforce coordination. I am currently pursuing a Bachelor of Science in Business Administration, major in Human Resource management, following the completion of my associate degree studies. My academic background, combined with my hands-on supervisory experience, reflects my commitment to professional growth and my passion for supporting people in achieving both organizational and personal success. Becoming a member of your association would allow me to gain deeper insight into management practices, network with experienced professionals, and develop the skills necessary to grow into a future manager. Thank you for considering my application. I look forward to the opportunity to contribute to and learn from the association’s dynamic network. Sincerely, Tina Green
Timeline
Supervisor
Pings Distributor LTD.
01.2025 - Current
Supervisor / Team Leader
MZ Holdings (Cool Oasis)
01.2019 - 01.2025
Cashier & Pump Attendant
Cool Oasis
01.2018 - 01.2019
Vector Control Worker
Clarendon Health Department
06.2016 - 08.2016
Waitress
Levy’s Catering
01.2016 - 12.2016
Bachelor of Science - Business Administration
Trench Town Polytechnic College
Associate Degree - Business Administration
Trench Town Polytechnic College
Psychiatric Nursing & Health Care Assistant -
Quality Care Training Institute
CXC Subjects - 7 Passes
Clarendon College