-Reading
Timeca Thomas
Retail Customer Service Officer
Lot 16 Westgreen Meadows ,Montego Bay ,St James
Summary
To be productively engaged in an organization where my communication and interpersonal skills can be effectively utilized to enhance the organization to accomplish its goals, while ensuring my professional growth and development.
Overview
8
8
years of professional experience
16
16
years of post-secondary education
Work History
Retail Customer Service Clerk (RCSO)
Post and Telecommunication Department
2 2021 - Current
Duties included ;
- Customer service ,Sorting Mails, Scanning and Tracking international Packages, Sending Packages overseas, Processing local packages, weighing and checking packages, Delivering overseas parcels, writing asycuda numbers for record keeping, Helping customers with customs declaration forms.
Assistant Dispatcher (Part Time)
Holiday Services
2019.08 - 2020.11
- Duties include Excel, Paper works, Dispatching of different vehicles to different destinations
Dispatcher/Tour Adviser
Marksman Limited
2016.12 - 2020.02
- Duties included Selling tours, Keeping track of vehicles, Collecting Cruise Ship information
Education
Associate of Business Administration - Business Administration Level 4 - Pending
Heart Trust NTA Northwest TVET Institute Kenilworth Campus
Hanover, Jamaica 2023.01 - 2024.05
Diploma - Business Management Supervision Level 3
Heart Trust NTA Northwest TVET Institute Kenilwort
Hanover, Jamaica11.2023
Caribbean Examinations Council
Lacovia High School
St Elizabeth 2001.05 - 2016.05
Skills
Complaint Handling
Cash handling expertise
Product and service knowledge
Document Management
Software Application
- Microsoft Word
- CDS Application
- IPS tracking System
- Microsoft excel
- Microsoft PowerPoint
Special Attributes
- Communication Skills
- Writing Skills
- Interpersonal Relationships
- Adapting quickly to new environment
References
- Esther Dennis, Teacher (Retired), (876)314-0168
- Annalee Bowen-Gooden, Assistant Branch Manager (At #1 PO), (876) 366-6618
Accomplishments
Customer Service Certificate (UWI Global Campus )
Interests
-Writing
-Baking
-Travel
Timeline
Associate of Business Administration - Business Administration Level 4 - Pending
Heart Trust NTA Northwest TVET Institute Kenilworth Campus
2023.01 - 2024.05
Assistant Dispatcher (Part Time)
Holiday Services
2019.08 - 2020.11
Dispatcher/Tour Adviser
Marksman Limited
2016.12 - 2020.02
Caribbean Examinations Council
Lacovia High School
2001.05 - 2016.05
Retail Customer Service Clerk (RCSO)
Post and Telecommunication Department
2 2021 - Current
Diploma - Business Management Supervision Level 3
Heart Trust NTA Northwest TVET Institute Kenilwort
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