Summary
Overview
Work History
Education
Skills
References
Timeline
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TIFFANY WHEATLEY

Falmouth, Trelawny

Summary

Dynamic leader with proven expertise in enhancing operational efficiency and customer satisfaction at Wards Power Tools and Supplies. Excelled in database management and staff development, boosting team performance through effective training and leadership. Skilled in multitasking and communication, consistently achieving positive outcomes in high-stress environments.

Overview

8
8
years of professional experience

Work History

Senior Office Administrator

Wards Power Tools and Supplies
01.2019 - Current
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Assisted in the recruitment process by screening resumes, scheduling interviews, and conducting reference checks for potential candidates.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.

Customer Support Specialist

24/7 Intouch
10.2021 - 06.2022
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.


Customer Service Representative

Ajas Ltd, Sangster's International Airport
03.2017 - 08.2018
  • Managed high-stress environment effectively, maintaining professionalism under pressure while giving customer the best experience possible.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.

Education

No Degree - Law

Browns Town Community College
St. Ann

Certificate - Supervisory Management

Northern Caribbean University
Mandeville, Jamaica

High School Diploma -

William Knibb Memorial High
Falmouth, Jamaica
11-2015

Skills

  • Training and coaching
  • Scheduling and calendar management
  • Documentation and control
  • Payroll and budgeting
  • Spreadsheet tracking
  • Database entry
  • Leadership and supervision
  • Payroll
  • Problem-solving abilities
  • Multitasking
  • Staff Development
  • Train employees
  • Communication Skills
  • Write reports

References

Simone Francis

Project Administrator

Lot 1 Ironshore Estate

Tel: 876-830-1673



Rev. Devere Nugent

Pastor

William Knibb Baptist Church

Falmouth

Tel: 876-617-0536/363-9794

Timeline

Customer Support Specialist

24/7 Intouch
10.2021 - 06.2022

Senior Office Administrator

Wards Power Tools and Supplies
01.2019 - Current

Customer Service Representative

Ajas Ltd, Sangster's International Airport
03.2017 - 08.2018

No Degree - Law

Browns Town Community College

Certificate - Supervisory Management

Northern Caribbean University

High School Diploma -

William Knibb Memorial High

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TIFFANY WHEATLEY