Tiffany Gordon
13 A Kirkland Close, Kingston 19,St. Andrew
Summary
Results-driven Finance Professional with expertise in mortgage lending. Delivered value through effective client relationship management, financial analysis, and loan origination. Focused on navigating complex transactions and ensuring compliance while contributing to team success.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Mortgage Broker
The Brokerage House
Kingston, JA
10.2017 - Current
- Brokered and originated residential and commercial lending solutions, providing tailored options to meet diverse mortgage customer needs.
- Executed credit assessments and loan processing for mortgage applicants, adhering to compliance measures set by BOJ and company credit policies.
- Conducted eligibility and credit assessments, processed loans, and submitted applications to recommended financial institutions, ensuring compliance with banking regulations.
- - Provide purchasers with lending solutions and options for real estate purchase transactions.
- - Establish contractual agreements with Financial Institutions in order to conduct financing options for purchasers
- - Developed strong relationships with industry members to support customer real estate acquisitions
- - Participate in numerous related Homeownership Seminars, Realtor presentations and Developer open houses in order to promote
- - Developed and used personalized promotional materials to effectively promote the company brand and increase awareness.
- Evaluated client financial situations to recommend optimal mortgage solutions.
- Developed tailored loan packages to meet diverse customer needs.
- Managed relationships with lenders to secure competitive rates for clients.
- Streamlined application processes, enhancing turnaround times for approvals.
Executive/Chief – Mortgage Sales
JN Bank
KIngston, Jamaica
04.2013 - 10.2017
- Responsible for JN Bank’s national and international Mortgage Sales division and the management, growth and efficiency of its mortgage portfolio.
- - Achieved and exceeded annual corporate sales targets as well as responsible for the overall increase in the organization’s market share by over 20% within 4 years, maintaining its premier position as industry leader in mortgage sales.
- Developed and implemented sales and marketing initiatives that increased revenue and enhanced brand awareness.
- Led the JN Bank sales team, directed mortgage sales training initiatives, developed credit policies, and maintained regulatory compliance with international ISO standards alongside external committee members.
- Monitored customer service initiatives to ensure a positive customer experience across all interactions.
- Managed performance and relationships with external real estate partners, including mortgage brokers, realtors, and developers, to drive collaboration and sales growth.
- - Conducted ongoing training and development seminars for continued staff.
- Previously known as Jamaica national Building Society
- Led strategic initiatives to enhance customer engagement and service delivery.
- Developed and implemented financial strategies to optimize resource allocation.
- Mentored cross-functional teams to improve operational efficiency and performance.
- Analyzed market trends to inform product development and competitive positioning.
Senior Manager – Mortgage Sales
Jamaica national Building Society
KIngston , Jamaica
08.2009 - 01.2013
- Restructured and led Mortgage Sales Unit at JNBS to enhance operational efficiency and streamline procedures.
- Restructured the Mortgage Sales team at JNBS and increased the company’s market share annually, maintaining the institution's stance as the number 1 lending institution in the country.
- - Achieved and surpassed the bank mortgage sales targets and increased annual market share
- -Designed and implemented banking's first referral program, incentivizing Realtors and Developers for referrals, contributing to sustained revenue growth.
- - Created banking’s first external Referral program awarding Realtors and Developers for referrals.
- -Developed and launched four island-wide Mortgage Centers, marking the first initiative of its kind in Jamaica's banking sector.
- -Ensured compliance of company, banking and ISO 2008 policies and were achieved annually
- Led strategic initiatives to improve customer service delivery and operational efficiency.
- Developed and implemented training programs for staff, enhancing performance and knowledge retention.
- Streamlined processes by identifying bottlenecks, resulting in improved workflow across departments.
- Collaborated with cross-functional teams to drive project success and ensure alignment with organizational goals.
Senior Manager – JN Group
Jamaica National Building Society
KIngston, Jamaica
06.2007 - 08.2009
- Restructured the bank's mortgage operations department.
- - Crafted and implemented Adjudication Unit within mortgage operations, reducing turn time from over 30 days to less than 1 week by streamlining assessment channels to a single unit, first of its kind in the country.
- - Utilized Lean Six Sigma techniques to restructure bank’s mortgage operations department, maximizing efficiencies through new policies, procedures, and restructured staffing.
- - Reduced banks overhead, staffing and administrative costs by over 60% as well as increases in customer retention, delivery standards and optimized business processes.
- - Streamlined business processes by the design and implementation of an electronic document management system taking documentation from a complete manual process, minimizing work turn times, reducing costs and created enhancements to current front end lending platform.
Education
MBA - Marketing
Cark Atlanta University
Atlanta, Georgia, USA05-2000
BSc - Business Administration and Management
Morris Brown College
Atlanta, Georgia, USA05-1997
Associates Degree - Business Management
Institute of Management And Production (IMP)
Kingston, JamaicaSkills
Lean Six Sigma certified -Green Belt, Onbase certified, ISO training , Media training certified, Microsoft Office , Proficient in Italian and French
- Strong negotiation skills
- Customer service and support
- Goal-oriented mindset
- Training and coaching
- Client engagement and assistance
- Strategic marketing
- Brand development
Certification
Microsoft office, Media Training certified, Lean Six Sigma certified, Onbase certified. Proficient in Italian and French.
ACCREDITATIONS/AWARDS
Who is Who in Jamaica Business 2017-2018, Lean Six Sigma Green belt certified, Alpha kappa Mu Honor Society, US National Deans List, Who Is Who In American Colleges and Universities
Timeline
Mortgage Broker
The Brokerage House
10.2017 - Current
Executive/Chief – Mortgage Sales
JN Bank
04.2013 - 10.2017
Senior Manager – Mortgage Sales
Jamaica national Building Society
08.2009 - 01.2013
Senior Manager – JN Group
Jamaica National Building Society
06.2007 - 08.2009
MBA - Marketing
Cark Atlanta University
BSc - Business Administration and Management
Morris Brown College
Associates Degree - Business Management
Institute of Management And Production (IMP)