Summary
Overview
Work History
Education
Skills
Education and professional training
Certifications And Awards
Extra curricular activities
References
Timeline
Generic

Tiffany C. Lynch Walker

Montego Bay,Jamaica

Summary

To be productively engaged in an organization where my skills can be effectively utilized to enable the organization to accomplish its goals, while ensuring my professional growth and development.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Courts Jamaica Limited
Montego Bay, St James
02.2017 - 10.2024
  • Engaging with customers and anticipating their needs.
  • Store merchandising.
  • Creates and presents a sales report to management.
  • Prospecting and building upon the current customer base.
  • Provides the highest degree of service to the current customer base.
  • Identify and resolve client concerns.

Customer Service Executive

Vip Attractions
11.2013 - 04.2016
  • Handling customer complaints, and complaint resolution.
  • Maintain client records.
  • Ensure customer satisfaction.
  • Providing detailed information to guests.
  • Meet and greet passengers via fast-track service.

Education

Bachelor of Science - Marketing

UWI
Montego Bay
01-2028

Irving School of Practical Nursing -

Irving School of Practical Nursing
Montego Bay, St. James
01.2015

St. Elizabeth Technical High -

St. Elizabeth Technical High
Santa Cruz, St. Elizabeth
01.2013

Skills

  • Tactful management of difficult customers
  • Listening and empathy
  • Desire to help and support customers
  • Confident in face-to-face interactions
  • Identifying opportunities for customer service improvement
  • Maintaining customer database
  • Customer satisfaction

Education and professional training

  • Irving School of Practical Nursing Montego Bay, St. James
  • St. Elizabeth Technical High. Santa Cruz, St. Elizabeth

Certifications And Awards

  • Top CSR representative
  • Certification of completion for Quality Assurance training.

Extra curricular activities

  • Youth Coordinator -Hopewell missionary Church.

References

References available upon request.

Timeline

Customer Service Representative

Courts Jamaica Limited
02.2017 - 10.2024

Customer Service Executive

Vip Attractions
11.2013 - 04.2016

Bachelor of Science - Marketing

UWI

Irving School of Practical Nursing -

Irving School of Practical Nursing

St. Elizabeth Technical High -

St. Elizabeth Technical High

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Tiffany C. Lynch Walker