Tiffanie Ormsby
Spanish Town P.O.
Summary
Banquet service professional prepared to deliver outstanding hospitality and support. Proven track record of executing events smoothly, enhancing guest experiences, and maintaining high standards of service. Reliable team player known for flexibility and effective communication.
Professional culinary expert with strong skills in high-pressure kitchen environments. Proven ability to prepare diverse dishes while maintaining high standards of quality and presentation. Solid track record of collaborating effectively with team members and adapting to changing needs. Known for reliability, culinary creativity, and strong focus on achieving outstanding results.
Overview
14
14
years of professional experience
Work History
Civilian Chef
Jamaica Defence Force
09.2011 - 09.2017
- Operate in a Culturally Diverse Work Environment
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Assist with pulling down and setting up banquets
- Set up banquet tables and chairs based on event requirements.
- Arranged linens and table settings according to seating plan and event theme.
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Maintained well-organized mise en place to keep work consistent.
- Placed orders to restock items before supplies ran out.
- Handled and stored food to eliminate illness and prevent cross-contamination.
Retail Customer Service Officer
Post and Telecommunication
10.2017 - 04.2022
- Dispatch Mail Van
- Deal with customer claim and queries
- Process Fast Track
- Update CDS and IPS systems
- Enhanced customer satisfaction by providing timely and accurate product information.
- Demonstrated adaptability by assisting in various roles or departments within the store, as needed, to ensure smooth operations and a high level of customer satisfaction.
- Handled merchandise returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
- Managed cash transactions efficiently, ensuring accuracy and maintaining balanced registers.
Subject Matter Expert
IBEX Global
10.2022 - 04.2025
- Deal with clients claims and queries both inbound and outbound
- Document calls in accordance with departmental policies
- Promote a healthy workspace for agents
- Work with peers to solve client problems and promote teamwork
- Meet or exceed departments quality and Productivity
- Mentored junior team members, contributing to their professional growth and development.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
- Streamlined processes to increase efficiency, enabling teams to complete tasks ahead of schedule.
Education
Certificate - Supervisory Management
University of The West Indies Open Campus
St Andrew 01.2019
Diploma - Food Preparation
Operation Friendship NCTVET
Kingston, Jamaica01.2015
Certificate - Food Preparation
Operation Friendship NCTVET
Kingston, Jamaica01.2011
Skills
- Food safety and sanitation
- Customer service
- Knife skills
- Attention to detail
- Effective communications
- Team collaboration
- Verbal and written communication
- Plating techniques
- Banquets and catering
- Portion and cost control
- Cooking techniques
- Time management
Languages
English
Upper intermediate (B2)
Timeline
Subject Matter Expert
IBEX Global
10.2022 - 04.2025
Retail Customer Service Officer
Post and Telecommunication
10.2017 - 04.2022
Civilian Chef
Jamaica Defence Force
09.2011 - 09.2017
Certificate - Supervisory Management
University of The West Indies Open Campus
Diploma - Food Preparation
Operation Friendship NCTVET
Certificate - Food Preparation
Operation Friendship NCTVET
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