Summary
Overview
Work History
Education
Skills
Achievements/Involvement
Timeline
Generic

Tiffaney Burrell

Estuary, Montego-Bay St James

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

12
12
years of professional experience

Work History

Customer Care Representative

INFLUX
08.2023 - 10.2023
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Logged call information and solutions provided into internal database.
  • Navigated multiple computer systems and applications to find information.

Receptionist

Renova Spa
04.2023 - 08.2023


  • Responded to inquiries from callers seeking information.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Handled cash transactions and maintained sales and payments records accurately.

Front Desk Agent

Secrets Resorts & Spa ,Montego Bay
02.2022 - 01.2023
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Collected room deposits, fees, and payments.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.

Tour Desk Agent

Nexus Tours
03.2017 - 06.2020
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Prepared reports on guest satisfaction levels and other metrics.

Accounting Associate

Xerox, ACS
01.2012 - 06.2016
  • Matched purchase orders with invoices and recorded necessary information.
  • Addressed and resolved complex and unexpected variances.

Collections Agent

National Assets Recovery Services
08.2011 - 01.2012
  • Negotiated with account holders to devise repayment plans and minimize collections receivables.
  • Negotiated to collect balance in full.
  • Processed payments and applied to customer balances.
  • Persistently reached out to customers with extremely past due accounts to recover lost revenue.
  • Worked in call center environment handling manual and automatically dialed outbound calls.

Education

Bcs - Human Resource Management

MONA School of Business
11.2024

Diploma - Caribbean Studies, Communications Studies, Sociology, Management of Business, Information Technology

Montego-Bay Community College
06.2010

CSEC Awardee - English A, English B, EDPM, Office Administration, Caribbean History, Principles of Business, Social Studies

Anchovy High
07.2008

Skills

  • POS system operation
  • Reservation management
  • Upselling strategies
  • Marketing and promotion
  • Oral and written communications
  • Hospitality service expertise

Achievements/Involvement

  • PRO - Social Committee (Xerox)
  • E-Magazine Editor (Xerox)
  • Promotion (Nexus Tours Concessions Agent to Sunwing Destination Representative)
  • Team Jamaica (Certificate)
  • Voluntary Service (Granville Post Office and SOS Children's Village)
  • Performing Arts Club (Montego-Bay Community College)
  • N-JOY The Journey Customer Service Training (Certificate)

Timeline

Customer Care Representative

INFLUX
08.2023 - 10.2023

Receptionist

Renova Spa
04.2023 - 08.2023

Front Desk Agent

Secrets Resorts & Spa ,Montego Bay
02.2022 - 01.2023

Tour Desk Agent

Nexus Tours
03.2017 - 06.2020

Accounting Associate

Xerox, ACS
01.2012 - 06.2016

Collections Agent

National Assets Recovery Services
08.2011 - 01.2012

Bcs - Human Resource Management

MONA School of Business

Diploma - Caribbean Studies, Communications Studies, Sociology, Management of Business, Information Technology

Montego-Bay Community College

CSEC Awardee - English A, English B, EDPM, Office Administration, Caribbean History, Principles of Business, Social Studies

Anchovy High
Tiffaney Burrell