Tiffaney Burrell
Estuary, Montego-Bay St James
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
12
12
years of professional experience
Work History
Customer Care Representative
INFLUX
08.2023 - 10.2023
- Responded to customer needs through competent customer service and prompt problem-solving.
- Logged call information and solutions provided into internal database.
- Navigated multiple computer systems and applications to find information.
Receptionist
Renova Spa
04.2023 - 08.2023
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled cash transactions and maintained sales and payments records accurately.
Front Desk Agent
Secrets Resorts & Spa ,Montego Bay
02.2022 - 01.2023
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered customer telephone calls promptly and appropriately handled needs.
- Collected room deposits, fees, and payments.
- Maintained clean and organized front desk areas to uphold polished company image.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Tour Desk Agent
Nexus Tours
03.2017 - 06.2020
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Prepared reports on guest satisfaction levels and other metrics.
Accounting Associate
Xerox, ACS
01.2012 - 06.2016
- Matched purchase orders with invoices and recorded necessary information.
- Addressed and resolved complex and unexpected variances.
Collections Agent
National Assets Recovery Services
08.2011 - 01.2012
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Negotiated to collect balance in full.
- Processed payments and applied to customer balances.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Worked in call center environment handling manual and automatically dialed outbound calls.
Education
Bcs - Human Resource Management
MONA School of Business
11.2024
Diploma - Caribbean Studies, Communications Studies, Sociology, Management of Business, Information Technology
Montego-Bay Community College
06.2010
CSEC Awardee - English A, English B, EDPM, Office Administration, Caribbean History, Principles of Business, Social Studies
Anchovy High
07.2008
Skills
- POS system operation
- Reservation management
- Upselling strategies
- Marketing and promotion
- Oral and written communications
- Hospitality service expertise
Achievements/Involvement
- PRO - Social Committee (Xerox)
- E-Magazine Editor (Xerox)
- Promotion (Nexus Tours Concessions Agent to Sunwing Destination Representative)
- Team Jamaica (Certificate)
- Voluntary Service (Granville Post Office and SOS Children's Village)
- Performing Arts Club (Montego-Bay Community College)
- N-JOY The Journey Customer Service Training (Certificate)
Timeline
Customer Care Representative
INFLUX
08.2023 - 10.2023
Receptionist
Renova Spa
04.2023 - 08.2023
Front Desk Agent
Secrets Resorts & Spa ,Montego Bay
02.2022 - 01.2023
Tour Desk Agent
Nexus Tours
03.2017 - 06.2020
Accounting Associate
Xerox, ACS
01.2012 - 06.2016
Collections Agent
National Assets Recovery Services
08.2011 - 01.2012
Bcs - Human Resource Management
MONA School of Business
Diploma - Caribbean Studies, Communications Studies, Sociology, Management of Business, Information Technology
Montego-Bay Community College
CSEC Awardee - English A, English B, EDPM, Office Administration, Caribbean History, Principles of Business, Social Studies
Anchovy High
Similar Profiles
Brian GacheniaBrian Gachenia
Customer Service Representative at InfluxCustomer Service Representative at Influx
Lwole AnselmLwole Anselm
Support Specialist at InfluxSupport Specialist at Influx
Debra KiokoDebra Kioko
Customer Service Agent at InfluxCustomer Service Agent at Influx