Tia T. Robinson
Kingston
Summary
A meticulous and solution-oriented professional with approximately 3 years of specialised experience in credit & sales support & administration. Driven by an owner's mindset and a strategic goal of contributing to the company's bottom line and building a strong organisational brand through enhancement of the client experience. Recognised for enhancing team synergy and task execution, I excel in dynamic, high-demand environments by embracing new challenges & learning opportunities. Exceptional communication and interpersonal skills facilitate the cultivation of productive relationships with colleagues, clients & other stakeholders, underscoring my overall commitment to value-creation.
Overview
4
4
years of professional experience
Work History
Private Banking Officer
National Commercial Bank Ja Limited
08.2022 - Current
- Conducting thorough reviews of security documents to ensure accuracy and coordinating with clients and stakeholders across various units to facilitate execution and timely loan disbursement within the prescribed turnaround time
- Organising & maintaining client credit files with accuracy & precision
- Supporting Relationship Managers by acting as a second point of contact for clients & providing relief during extended absence.
- Providing exceptional customer service & ensuring all client requests are handled professionally within the outlined service level agreement time; facilitating a positive client experience
Branch Accounts Associate
National Commercial Bank Ja Limited
08.2021 - 08.2022
- Effectively managed daily client inquiries and ensured prompt resolution of issues and requests.
- Actively identified and explored opportunities to offer tailored banking products that meet client needs and preferences.
Lobby Officer
National Commercial Bank Ja Limited
07.2020 - 07.2021
- Oversaw the daily management of over 100 clients, collaborating with colleagues to ensure seamless & efficient operations
Education
Bachelor of Science - Marketing & Management Studies
University of The West Indies
Kingston, Jamaica11.2022
Skills
- Fast & agile learner (expert)
- Collaboration & Teamwork (proficient)
- Time management skills (proficient)
- Verbal & written communication skills (proficient)
- Ability to multitask (expert)
- Ability work under pressure (expert)
- Solution- oriented (proficient)
- Data analysis (proficient)
Courses
- Commercial Banking & Credit Analysis, (CBCA®) Certification Program, Corporate Finance Institute (CFI) - Pending, 05/2024-Present
- Real Estate Salesman, Real Estate Training Institute, Kingston, Jamaica-Pending, 01/ 2024-04/2024
Certificates
- Successful Negotiation Essential Strategies & skills, Coursera, 10/2022-10/2022
- Sales Prospecting & Lead Generation, Allison Free Online Learning, 09/2022- 09/2022
References
Available upon request
Timeline
Private Banking Officer
National Commercial Bank Ja Limited
08.2022 - Current
Branch Accounts Associate
National Commercial Bank Ja Limited
08.2021 - 08.2022
Lobby Officer
National Commercial Bank Ja Limited
07.2020 - 07.2021
Bachelor of Science - Marketing & Management Studies
University of The West Indies
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