Tiasha Reid
Montego Bay,St.James
Summary
Dynamic and results-oriented professional with extensive experience at SSMC Xpress International, adept in front office management and customer service. Excelled in resolving customer issues, enhancing operational efficiency, and training new staff. Demonstrated proficiency in confidentiality handling and problem-solving, significantly contributing to seamless operations and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
SSMC Xpress International
Montego Bay, St. James
07.2017 - 07.2020
- Greet customers, and issue their packages in a professional and timely manner.
- Operated cash register to process cash, check, and credit card transactions.
- Successfully de-escalate disgruntled customer complaints and resolve their issues in an efficient and timely manner.
- Sorted through large volumes of paperwork in order to locate specific documents quickly.
- Performed general clerical duties such as photocopying, faxing and scanning documents as well as purchase reports for customers who wants the company to place orders for them
- Trained new staff members to perform work activities and use computer applications regarding the company's website for the front desk.
Authentication Personnel
SSMC Xpress International
Montego Bay, St. James
08.2020 - 12.2024
- Submit relevant documents from customers to be sent off for Jamaica Customs clearance.
- Identify forged or tampered documents, and respectfully get customers to submit authentic documents.
- Retrieve and provide customers with their customs reference number/form to verify the charges they receive from the Jamaica Customs Agency (JCA).
- Assisting customers with tracking and tracing shipments, and resolving any issues that may arise.
- Work with team members to ensure smooth operations and resolve customer issues.
Education
High School Diploma -
Mount Alvernia High School
07-2015
Associate of Arts -
Herbert Morrison Technical High School
07-2017
Certificate - Career Advancement Programme (CAP) - Customer Service
Heart/NSTA Trust
06-2017
Skills
- Telephone etiquette
- Filing and sorting
- Customer service
- Front office management
- Confidentiality handling
- Problem-solving skills
- Time management
- Email correspondence
- Multitasking and organization
Timeline
Authentication Personnel
SSMC Xpress International
08.2020 - 12.2024
Front Desk Receptionist
SSMC Xpress International
07.2017 - 07.2020
High School Diploma -
Mount Alvernia High School
Associate of Arts -
Herbert Morrison Technical High School
Certificate - Career Advancement Programme (CAP) - Customer Service
Heart/NSTA Trust
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