TIARA L. MURRAY, JP

Key Qualifications & Responsibilities

• Disseminated and collected general and sensitive information via telephone and email on behalf of Mr. Stewart.
• Supervised two (2) junior members of staff, daily.
• Prepared cheques and payment vouchers for clients and members of staff as well as received cash from the bank via secure dispatch.
• Interacted with vendors to purchase and set up equipment and services.
• Restocked supplies and submitted purchase orders to maintain office inventory.
• Updated spreadsheets and databases to track, analyze and report on clients' progress in the field as well maintain accurate contact information.
• Assisted Executive Assistant to set up conference rooms, technology and materials to facilitate meetings.
• Edited documents to improve accuracy of language, flow and readability.

Key Accomplishments

• Established standard recording template for junior staff which improved overall data collection accuracy and efficiency by 95%.
• Pioneered the use of paperless inventory management using Microsoft Excel.

Key Qualifications & Responsibilities

• Engaged with audience members through telephone calls and social messaging/comments on musical selections, political happenings and other areas national and/or international of interest.
• Built broadcast storylines to interest listeners and grow station audience.
• Interviewed show guests and moderated discussions.
• Researched topics for comment and discussion.

Key Accomplishments

• Listenership increased by between 35%-40% on days when I Co-Hosted the program.
• Social Media streams and commentary increased by between 55%-60% on the days when I Co-Hosted the program.

Key Qualifications & Responsibilities

• Disseminated and collected general and sensitive information via telephone and email on behalf of Mr. Stewart.
• Updated spreadsheets and databases to track, analyze and report on clients' progress in the field as well maintain accurate contact information.

Key Accomplishment

• Improved the timely dissemination of information to clients by 85%.

Key Responsibilities & Qualifications

• Supervised the operation of two motor cars being operated as public passenger vehicles.

Key Qualifications & Responsibilities

• Handled 70-100 inbound customer service and technical related queries/complaints via telephone and email for Amazon.co.uk as well as Audible.com
• Used company troubleshooting resolution database to evaluate technical complaints and find appropriate solutions.
• Acted as Team Lead and Quality Control Analyst on multiple occasions.

Key Accomplishments

• Ranked among the top CSRs on Amazon.co.uk.
• Apart of the first batch of 20 CSRs selected from Amazon.co.uk to start the Audible.com account.
• Ranked within the top 5 performing CSRs weekly on Audible.com.