Customer Service Representative with exceptional skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions that fosters loyalty.
Hi, I’m
TIAA K.R. ESBY
PORTMORE,Saint Catherine
Summary
Overview
3
years of professional experience
1
Certification
Work History
Sutherland Global Services
Customer Service Representative
05.2021 - 07.2023
Job overview
- Answered cardholders' telephone calls promptly to avoid on-hold wait times.
- Assisted with card related issues,
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Greater Portmore High School
Bookstore Clerk, Front Desk Receptionist
06.2017 - 05.2018
Job overview
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Applied interpersonal and communication skills to establish selling relationship with customers.
- Delivered highest level of customer service by greeting, communicating and assisting customers with online orders.
- Supported efficient and timely replenishment of sales floor merchandise.
- Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations.
- Recovered sales floor by picking up items, shelving books and product and straightening bookshelves and tables.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Learned duties for various positions and provided backup at key times.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Greeted guests at front desk and engaged in pleasant conversations.
Education
Garmex Heart Academy Marcus Garvey Drive Kingston
Level 3 from Practical Nursing
08.2016
University Overview
Ascot High SchoolGreater Portmore, Saint Catherine
High School Diploma
11.2011
University Overview
Skills
- Sales Expertise
- Active Listening
- Microsoft Excel
- Microsoft Word
- Typing Proficiency
- Computer Proficiency
- Microsoft Internet Explorer
- Credit Card Payment Processing
- Microsoft Windows
- Intuit QuickBooks
- Service Standard Compliance
- Coordination
Certification
- Level III Practical Nursing
painting, drawing, home decor
painting, drawing, home decor
Paining is a talent I am blessed with and I love to explore different ares of nature and paint nature scenes, I am also very good at drawing and home decor I'm an avid photographer as well and I love photographing my two daughters as well as scenes from nature.
Timeline
Customer Service Representative
Sutherland Global Services
05.2021 - 07.2023
Bookstore Clerk, Front Desk Receptionist
Greater Portmore High School
06.2017 - 05.2018
Garmex Heart Academy
Level 3 from Practical Nursing
Ascot High School
High School Diploma
Similar Profiles
Marcus Yousuf JegarajMarcus Yousuf Jegaraj
NA at Sutherland Global Services, Mcafee Techmaster ServicesNA at Sutherland Global Services, Mcafee Techmaster Services
Sreelakshmi Sivadasan NairSreelakshmi Sivadasan Nair
Transaction Processing Associate at Sutherland Global Services Pvt LtdTransaction Processing Associate at Sutherland Global Services Pvt Ltd
ALAN JUSTINALAN JUSTIN
Associate CS at Sutherland Global ServicesAssociate CS at Sutherland Global Services