Thora Smith
Kingston
Summary
Attentive and personable Administrative Assistant, bringing over 4 years of administrative and customer support experience in dynamic office environments. Strong work history in document management, process improvement, and regulatory compliance. Commended for cultivating a positive work culture by cheerfully interacting with staff and customers. Organized and dedicated, with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic with the ability to perform effectively in independent or team environments.
Overview
7
7
years of professional experience
Work History
Administrative Assistant - Remote
Gracie Jiu Jitsu Largo
Largo
01.2022 - 09.2023
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Produced accurate office files and updated spreadsheets to support executives and boost team efficiency.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Coordinated travel arrangements
- Promptly answered multi-line phone system and greeted callers enthusiastically.
- Scheduled appointments and provided follow-up calls to clients.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Recorded expenses and maintained accounting records
- Handled daily scheduling tasks and provided administrative support
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Completed accurate daily documents, reports and invoices.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Oversaw day-to-day processing of payroll for employees, including review of timesheets
- Checked figures, postings and accounting documents for correct entry and mathematical accuracy
- Conducted interviews with participants to assess eligibility.
- Recruited and screened potential participants.
- Used Microsoft Word and other software tools to create documents and other communications.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Worked closely with department leads to maintain optimum levels of communication to effectively and efficiently complete projects.
- Processed employee payroll and benefits enrollment information.
- Ensured employee physicals were up to date
Appointment Scheduler/Administrative Assistant
AI Solutions
San Fransisco
12.2020 - 12.2021
- Acted as first point of contact and set appointments for prospective clients.
- Answered phone calls and answered questions from potential customers.
- Optimized organizational processes by effectively managing crew schedules while adhering to contractual restrictions.
- Conferred with managers, sales teams, and engineering personnel to revise plans and achieve demanding targets.
- Established administrative work procedures to track staff's daily tasks.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Volunteered to help with special projects of varying degrees of complexity.
Sales Representative/Customer Service Representative
Sutherland Global Services
Kingston
01.2017 - 10.2019
- Answered and directed calls using multi-line switchboard
- Managed office inventory by restocking and placing orders
- Communicated with customers via phone and email to confirm deliveries
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Oversaw day-to-day processing of payroll for employees, including review of timesheets
- Received payments and deposited checks
- Ensured employee physicals are current
- Informed management of upcoming appointments and necessary information
- Coordinated with referring facilities to meet standards for follow-up processes.
- Upheld strict timetables by maintaining accurate, balanced calendars
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Used customer insights to develop innovative sales strategies to increase sales.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Collaborated with cross-functional teams to identify and address customer needs.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Monitored customers for signs of security concerns and escalated issues to management.
- Recommended complementary purchases to customers, increasing revenue.
- Developed strong rapport with customers and created positive impression of business.
- Prioritized helping customers over completing other routine tasks in store.
Education
Bachelor of Science - Business Administration-Human Resource Management
University of The West Indies
Kingston, Jamaica 11.2025
Skills
- Confidentiality Understanding
- Appointment Scheduling
- Quickbooks
- Keyboarding skills
- Organization
- Payroll coordination
- Recordkeeping
- Planning and Coordination
- Detail-oriented
- Multitasking
- Time Management
- Data Entry
- Customer Relations
- Remote worker setup
- Administrative support experience
- Strong administrative proficiency
- Administrative management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"The best preparation for tomorrow is doing your best today."
H. Jackson Brown
Timeline
Administrative Assistant - Remote
Gracie Jiu Jitsu Largo
01.2022 - 09.2023
Appointment Scheduler/Administrative Assistant
AI Solutions
12.2020 - 12.2021
Sales Representative/Customer Service Representative
Sutherland Global Services
01.2017 - 10.2019
Bachelor of Science - Business Administration-Human Resource Management
University of The West Indies
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