Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Mitzie Stewart

Mitzie Stewart

St. Ann,Saint Ann

Summary

Experienced Administrative and Virtual Assistant with a strong focus on streamlining business operations. Possessing over 6 years of experience in administrative roles, I excel in managing CRM systems, document flow, invoicing, call handling, scheduling, and more. My strengths lie in transforming chaos into order, meeting deadlines, and proactively solving problems. I offer clear communication and efficient support to help you prioritize your core activities. Let's connect and explore how I can contribute to your success! Warm regards, Mitzie.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Personal Assistant

Russell Boulding - RB Auto Service LLC
11.2024 - Current
  • Accomplished project deadlines by assisting with task completion whenever required.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Displayed absolute discretion at handling confidential information.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Improved time management of the executive through effective prioritization and organization of tasks.
  • Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
  • Reduced missed opportunities, diligently monitored emails and responded to time-sensitive requests.

Leads manager

Lincoln Parker - Facer, Hales and Parker Dentistry
03.2024 - Current


  • Increased lead conversion rates by implementing targeted outreach strategies and personalized followups.
  • Collaborated with sales and marketing teams to develop effective lead nurturing campaigns.
  • Built a strong rapport with potential customers during initial touchpoints, fostering trust in the brand.
  • Set up automated workflows within the CRM system to streamline tasks such as lead assignment and follow-up reminders.
  • Optimized lead generation processes for improved efficiency and higher quality leads.
  • Improved collaboration between marketing and sales teams by facilitating regular communication around leads status updates and campaign results.

Virtual Administrative Assistant

Fiverr.com
01.2019 - Current
  • Improved client satisfaction by managing calendars, scheduling meetings, and organizing travel arrangements for executives.
  • Ensured accuracy in data entry tasks while upholding strict attention to detail for consistent quality control measures within company databases.
  • Optimized time management for executives with diligent appointment scheduling to ensure punctuality to important commitments.
  • Assisted in onboarding new employees by preparing necessary documentation and providing orientation support, ensuring a seamless transition into the company culture.
  • Handled confidential information discreetly, ensuring the privacy of clients and executives.
  • Facilitated smooth communication between departments by acting as the liaison for interdepartmental requests and information sharing.
  • Enhanced customer relations through prompt resolution of inquiries via phone or email communication channels.
  • Streamlined office processes with effective email management, resulting in better communication and faster response times.
  • Monitored emails, organized inbox, and prioritized messages for supervisor.
  • Conferred with customers by telephone, chat or email to provide information.
  • Set up virtual Zoom meetings, invited guests and disseminated agendas.
  • Managed CRM input, exports and clean up.
  • Answered and screened calls to provide information, schedule appointments and take detailed messages.
  • Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.

Virtual Receptionist

Kel and Joscyln Harvey -CAPES Life
04.2023 - 12.2024
  • Responded to calls to provide information concerning services and products and refer calls to appropriate personnel.
  • Improved caller experience by consistently delivering professional, friendly, and empathetic assistance during each interaction.
  • Provided exceptional support during peak call periods through effective multitasking skills while remaining calm under pressure.
  • Increased productivity with thorough knowledge of company services, products, and personnel roles to effectively address caller inquiries.

Office Manager

Lola Aremu - Psyciatric Nurse Practioner
08.2024 - 10.2024
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing patient inquiries or concerns via phone calls or email correspondence.
  • Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
  • Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
  • Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.

Leads Manager

Kevin Turner - Home Towne Real Estate
03.2023 - 05.2024
  • Identified areas for improvement within existing processes, developing solutions that ultimately led to increased revenue.
  • Set up automated workflows within the CRM system to streamline tasks such as lead assignment and follow-up reminders.
  • Presented monthly reports on the performance of lead generation initiatives to senior leadership.
  • Built a strong rapport with potential customers during initial touchpoints, fostering trust in the brand.
  • Developed deep understanding of customer needs, priorities and pain points to deliver customized service.
  • Created and executed outbound demand generation campaigns, calls and emails to deliver qualified leads for sales team.
  • Qualified leads by scheduling introductory discovery meetings and calls.

Dispatcher assistant

Janelle James - Drayage Dispatch Co
02.2022 - 12.2023
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Generated reports to track deliveries and maintain proper records and documentation.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Processed invoices and payments for dispatched orders to provide proof of transaction.
  • Managed customer accounts and invoicing.
  • Performed wide-ranging administrative, financial and service-related functions.

Virtual admin Assistant and customer service representative

Aliyah Dickensen - Bossnettps
04.2021 - 12.2021
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Unharmed security officer

Ranger Hawkeye
04.2019 - 01.2021
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Prevented theft and vandalism by maintaining a visible presence and closely monitoring surveillance cameras.
  • Ensured secure access to facilities by verifying identification and implementing visitor protocols.
  • Prevented crimes by immediately reporting all unusual, unauthorized and illegal activity on premises.
  • Provided exceptional customer service to clients, addressing concerns and providing appropriate solutions.
  • Directed guests around building and answered accessibility questions.
  • Contributed to a positive work environment through excellent teamwork and collaboration with colleagues.
  • Demonstrated sound judgment in identifying potential risks, taking appropriate action to prevent incidents from escalating.
  • Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
  • Checked all baggage using X-ray machines, metal detectors and Garrett wands.
  • Maintained detailed reports of daily activities, incidents, and irregularities for management review.

Education

Certificate - Business Communication

Great Learning
06.2024

Certification - Project Management

Great Learning
06.2024

Certificate - Virtual assistant

Internet Income Jamaica
06.2021

Diploma - Phlebotomy

SPACS Paramedical
Ocho Rios, St. Ann
12.2017

High School Diploma - Business/Office Automation/Technology/Data Entry

Ocho Rios High
12.2001

Skills

  • Effective communication
  • Time Management
  • Organization
  • Appointment setter
  • Transcriber
  • Customer Service
  • Virtual Receptionist
  • Travel Research
  • Administrative support
  • Inbound / outbound / follow-up
  • Calendar management
  • Email management
  • File organization
  • Remote
  • Customer service excellence
  • Research
  • Google suite - Expert
  • Microsoft suite - Proficient
  • Hubspot - Proficient
  • Go high level - Proficient
  • Slack - Expert
  • Chat GPT Expert
  • Grammarly - Expert
  • Calendly - Expert
  • Zoom - Expert
  • Canva - Competent
  • Google calendar - Expert
  • Mail chimp - Proficient
  • Discretion and confidentiality
  • Travel arrangements
  • Team collaboration
  • Vendor relationship management
  • Strong communication skills
  • Time management
  • Client satisfaction
  • Attention to detail
  • Commitment to quality and service
  • Multitasking and organization
  • Personal correspondence
  • Database entry
  • Invoice processing
  • Appointment scheduling
  • Schedule management
  • File and database management
  • Meeting planning
  • Database maintenance
  • Business correspondence

Certification

  • [Virtual assistant Home training], [Internet Income Jamaica]

Languages

English, Patois
Native language

Timeline

Personal Assistant

Russell Boulding - RB Auto Service LLC
11.2024 - Current

Office Manager

Lola Aremu - Psyciatric Nurse Practioner
08.2024 - 10.2024

Leads manager

Lincoln Parker - Facer, Hales and Parker Dentistry
03.2024 - Current

Virtual Receptionist

Kel and Joscyln Harvey -CAPES Life
04.2023 - 12.2024

Leads Manager

Kevin Turner - Home Towne Real Estate
03.2023 - 05.2024

Dispatcher assistant

Janelle James - Drayage Dispatch Co
02.2022 - 12.2023

Virtual admin Assistant and customer service representative

Aliyah Dickensen - Bossnettps
04.2021 - 12.2021

Unharmed security officer

Ranger Hawkeye
04.2019 - 01.2021

Virtual Administrative Assistant

Fiverr.com
01.2019 - Current

Certification - Project Management

Great Learning

Certificate - Virtual assistant

Internet Income Jamaica

Diploma - Phlebotomy

SPACS Paramedical

High School Diploma - Business/Office Automation/Technology/Data Entry

Ocho Rios High

Certificate - Business Communication

Great Learning

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Mitzie Stewart