Summary
Overview
Work History
Education
Skills
Timeline
Generic

Theresa Clarke

Kingston,01

Summary

Driven Sales Associate with a proven track record at Tara-Kay Williams, adept in relationship building and sales development. Excelled in customer service and sales strategies, consistently meeting sales targets. Demonstrated ability to enhance team productivity and customer retention through effective communication and self-motivation. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

2
2
years of professional experience

Work History

Food and Beverage Cashier

Tyrone Utter
01.2024 - 06.2024
  • Handled cash transactions accurately, minimizing discrepancies and safeguarding company assets.
  • Collaborated with team members to provide exceptional service and maintain a clean, welcoming environment for patrons.
  • Proactively identified opportunities for process improvements in the food and beverage operations, resulting in increased efficiency and customer satisfaction.
  • Effectively managed customer complaints, resolving issues promptly and professionally.
  • Operated and sanitized kitchen and food preparation equipment.
  • Engaged customers to help create superior food and beverage experience.

Customer Service Representative

Collins, Melissa Madden
10.2023 - 01.2024
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Sales Associate

Tara-Kay Williams
08.2022 - 06.2023
  • Built relationships with customers to encourage repeat business.
  • Solved customer challenges by offering relevant products and services.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Collaborated with team members to achieve monthly sales targets.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Education

High School Diploma -

Pre-University School
7 Ring Rd
05.2001 -

Skills

    Product Sales

    Customer Service

    Sales Development

    Customer Needs Assessment

    Relationship Building

    Client Service

    Sales Strategies

    Flexible Schedule

    Self Motivation

    Team Cooperation

Timeline

Food and Beverage Cashier

Tyrone Utter
01.2024 - 06.2024

Customer Service Representative

Collins, Melissa Madden
10.2023 - 01.2024

Sales Associate

Tara-Kay Williams
08.2022 - 06.2023

High School Diploma -

Pre-University School
05.2001 -
Theresa Clarke