theodosia rose
Portmore St Catherine ,14
Summary
Will sincerely appreciate the opportunity to full utilize my aptitude and potential and impart the knowledge and experience aquired worldwide over the years. Put me to the test. Lets together bring back customer Satisfaction.
Overview
17
17
years of professional experience
10
10
years of post-secondary education
Work History
Spa Manager
Onespaworld / virgin Voyages
United States , Usa
08.2018 - Current
- Managed daily operations of luxury spa services on cruise ships.
- Trained and supervised spa staff to ensure high service standards.
- Developed and implemented spa treatment menus aligned with brand offerings.
- Managed the daily operations of the spa, including scheduling staff members, ordering supplies and maintaining inventories.
- Developed and implemented spa services policies, procedures and standards.
- Actively recruited and trained qualified professionals for all spa positions.
- Provided exceptional customer service through personal contact with guests before, during and after their visit to the spa.
- Responded quickly to any changes needed within the spa environment due to customer requests or market trends.
- Developed programs focused on client objectives.
- Evaluated employee performance on an ongoing basis; provided feedback to enhance productivity levels.
- Coached team members to effectively support national chain salon business which delivered of total annual sales.
- Resolved customer complaints in a timely manner.
- Maintained meticulous records to document client information.
- Identified opportunities for process improvements within the spa's operational structure.
- Coordinated special events such as bridal showers, corporate wellness retreats and other promotional activities.
Sales and product specialist
Facey commodity company limited
Kingston jamaica , Jamaica
08.2016 - 07.2018
- Collaborated with cross-functional teams to develop product specifications and enhancements.
- Analyzed market trends to inform product positioning and marketing strategies.
- Conducted training sessions for sales staff on product features and benefits.
- Developed user manuals and documentation for new products and updates.
- Assisted in the creation of promotional materials to support product launches.
- Evaluated customer feedback to recommend improvements in existing products.
- Provided customer service support to answer inquiries about product features, pricing, and availability.
- Provided technical assistance during installation or use of a product.
- Developed and implemented product launch plans for new products.
- Visited trade shows, stores and other venues to demonstrate products or answer questions from potential buyers.
- Provided samples, coupons or brochures to persuade prospective customers to purchase products.
- Performed quality assurance tests on new or updated products before release.
- Worked as part of product specialists team to accommodate large crowds.
- Recorded and reported demonstration-related data, questions asked and number of brochures distributed.
- Assisted in the development of sales strategies for existing products.
- Prepared reports on sales figures, competitor activities, and customer feedback.
- Negotiated with suppliers and vendors to ensure cost-effective production and delivery.
- Maintained up-to-date knowledge of industry trends and competitor products.
- Monitored and reported on product inventory levels, ensuring adequate supply for demand.
- Performed variety of clerical and administrative duties pertaining to on-site support.
Salon Owner/Operator
HEART Collage of Beauty services
Kingston jamaica , Jamaica
08.2008 - 10.2011
- Managed daily operations of salon and beauty services.
- Supervised staff to ensure high-quality customer service.
- Developed marketing strategies to attract new clients.
- Implemented health and safety standards in salon practices.
- Cultivated relationships with clients for repeat business.
- Ensured that all safety protocols were followed in the salon at all times.
- Developed service packages for customers seeking a variety of treatments.
- Reviewed employee timecards on a weekly basis ensuring accuracy of hours worked.
- Maintained relationships with vendors and suppliers who provide necessary items for running the salon.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Conducted regular meetings with staff members to discuss performance goals.
- Provided personalized hair consultations to determine client needs and preferences.
- Maintained cleanliness and organization of workstations and tools.
- Performed haircuts, coloring, and styling using professional techniques.
- Consulted with clients to determine desired hairstyles and services.
- Advised clients on hair care products and maintenance routines.
- Collaborated with team members to create a welcoming salon environment.
- Trained junior stylists on techniques and customer service best practices.
- Stayed updated on industry trends to provide innovative hairstyle options.
- Greeted customers, answered phones and booked appointments.
- Maintained cleanliness of work station by sanitizing tools and equipment between uses.
Education
Certified General Cosmetology ,Spa Manager Certificate - Cosmetology, Aestition, Massage Therapy
Onespaworld, London Wellness Academy
08.2017 - 08.2025
Certified General Cometoligist - Level 1,2,3 General Cosmetology
HEART School of Cosmetology
Kingston Jamaica , Jamaica 09.2005 - 10.2007
Some College (No Degree) - Human And Scotial Biology, Cosmetology ,marketing
HEART Collage of Beauty Services
Kingston Jamaica , Jamaica Skills
- Customer service
- Team building
- Staff training
- Spa management
- Marketing strategies
- Employee coaching
- Performance evaluations
- Hygiene standards
- Health and safety regulations
- Client service management
- Facility maintenance
- Assignment delegation
- Appointment scheduling
- Spa advertising
Imparting my trained and natural skills to society.
- Volunteer at University of the west indies summer program grooming and cosultation. Ages 17-25
- Volunteer workshops beauty tips for TV stations
- Volunteer community service for Collage of Beauty services
- Volunteer host for international hair shows.
My interests is to be apart high standards brand.
Continue to making positive impact in our service industry.
My goal is to stand tall as a leader and not a boss.
Also with rigid consistency give customer a reasons to not focus on our competitor's.
Timeline
Spa Manager
Onespaworld / virgin Voyages
08.2018 - Current
Certified General Cosmetology ,Spa Manager Certificate - Cosmetology, Aestition, Massage Therapy
Onespaworld, London Wellness Academy
08.2017 - 08.2025
Sales and product specialist
Facey commodity company limited
08.2016 - 07.2018
Salon Owner/Operator
HEART Collage of Beauty services
08.2008 - 10.2011
Certified General Cometoligist - Level 1,2,3 General Cosmetology
HEART School of Cosmetology
09.2005 - 10.2007
Some College (No Degree) - Human And Scotial Biology, Cosmetology ,marketing
HEART Collage of Beauty Services