Thama Seana Walker
Spa Receptionist Team Lead
Jamaica
Summary
Spa Receptionist/ Front desk agent promoting positive impressions and quality customer service skills. Exhibits good manners, assists clients in treatment rooms and properly addresses scheduling issues. Consistently exceeds business expectations and customer satisfaction.
Overview
9
9
years of professional experience
25
25
years of post-secondary education
1
1
Language
Work History
SPA RECEPTIONIST/SUB MANAGER
JEWEL PARADISE COVE
8 2022 - Current
- Informed staff members of cancellations and client arrival.
- Handled customer check-out procedures, collecting payment and monitoring customer satisfaction metrics for performance analysis purposes.
- Greeted incoming guests, directing walk-ins to appropriate personnel based on services required by each visitor.
- Sold personal care products to customers, offering consumable and durable skin care goods, hair care products and more.
- Schedule appointments.
- Complete monthly reports an inventories.
- Manage and complete bi-weekly payroll.
- Managing the spa operation and financial budget.
SECRETARY/Administrative Assistant
TIM'S MILLENNIUM CONSTRUCTION AND DEVELOPMENT
06.2022 - 08.2022
- Maintained office records detailing budget information, employee time cards and purchase orders.
- Received and screened telephone calls, visitors and incoming correspondence.
- Composed and proofread correspondence, reports and confidential documents.
- Prioritized busy workload to organize time and complete tasks to schedule.
- Arrange new meetings and appointments.
- File and update information for employees, customers, suppliers and external partners.
CONCIERGE AGENT
OCEAN CORAL SPRINGS AND EDEN BAY
5 2021 - 10.2021
- Received questions and service requests for direct handling or routed individuals to correct department for assistance.
- Assisted community team with scheduling, planning and organized activities and programs.
- Secured coveted dinner reservations and tickets for business and non-business guests.
- Anticipated and handled guest needs with professionalism and discretion.
- Handle arrival and departures of Vip guests.
FRONT DESK AGENT/Front Desk Supervisor
EXCELLENCE OYSTER BAY
05.2018 - 03.2020
- Register and process guests
- Assigning Rooms for different reservations
- Remained calm and alert during high-volume shifts and resolved issues with critical thinking and diplomatic communication.
- Supervised front desk cash management, accepted and recorded vouchers and processed credit cards.
- Communicated effectively both verbally and in writing to provide clear direction to staff.
- Responded to guest complaints and researched issues to develop solutions and negotiate results.
- Collected credit card information for transactions and posted charges for customers.
- Greeted guests on arrival and sent luggage to assigned rooms.
- Registered guests, promoted hotel services and upsold guest rooms.
FRONT DESK AGENT
SANDALS OCHI BEACH RESORT
03.2015 - 07.2016
- Register and process guests
- Collected credit card information for transactions and posted charges for customers.
- Greeted guests on arrival and sent luggage to assigned rooms.
- Managed guest reservations and room assignments.
- Registered guests, promoted hotel services and upsold guest rooms.
- Effectively operated the switchboard.
- Issued room key and provided information on usage.
Education
High School Diploma -
FERNCOURT HIGH SCHOOL
Jamaica 05.2001 - 05.2005
Customer Service
BEECHAMVILLE VOCATIONAL TRAINING CENTER
Jamaica 05.2001 - 05.2022
MASSAGE THERAPY -
ST MONICA'S COLLEGE
Jamaica06.2024
Skills
Excellent customer service skills
Ability to work on my own initiative
Great time management skills
Team player and leadership skills
Easily adaptable
Telephone support
Building rapport
Guest Relations
Information Protection
Service promotions
Basic accounting
Reservations Coordination
Appointment Scheduling
Front Desk Management
Strong Organization
Patience and composure
Customer service focus
Report Preparation
Inventory Management
Office Administration
Customer Service
Decision-Making
Data Entry
Switchboard Operation
Team Collaboration
Professionalism
Adaptability
Time Management
Teamwork and Collaboration
Proficient in MS Word
Proficient in MS Excel
References
Available upon request.
Timeline
SECRETARY/Administrative Assistant
TIM'S MILLENNIUM CONSTRUCTION AND DEVELOPMENT
06.2022 - 08.2022
FRONT DESK AGENT/Front Desk Supervisor
EXCELLENCE OYSTER BAY
05.2018 - 03.2020
FRONT DESK AGENT
SANDALS OCHI BEACH RESORT
03.2015 - 07.2016
High School Diploma -
FERNCOURT HIGH SCHOOL
05.2001 - 05.2005
Customer Service
BEECHAMVILLE VOCATIONAL TRAINING CENTER
05.2001 - 05.2022
SPA RECEPTIONIST/SUB MANAGER
JEWEL PARADISE COVE
8 2022 - Current
CONCIERGE AGENT
OCEAN CORAL SPRINGS AND EDEN BAY
5 2021 - 10.2021
MASSAGE THERAPY -
ST MONICA'S COLLEGE