Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Thama Seana Walker

Thama Seana Walker

Spa Receptionist Team Lead
Jamaica

Summary

Spa Receptionist/ Front desk agent promoting positive impressions and quality customer service skills. Exhibits good manners, assists clients in treatment rooms and properly addresses scheduling issues. Consistently exceeds business expectations and customer satisfaction.

Overview

9
9
years of professional experience
25
25
years of post-secondary education
1
1
Language

Work History

SPA RECEPTIONIST/SUB MANAGER

JEWEL PARADISE COVE
8 2022 - Current
  • Informed staff members of cancellations and client arrival.
  • Handled customer check-out procedures, collecting payment and monitoring customer satisfaction metrics for performance analysis purposes.
  • Greeted incoming guests, directing walk-ins to appropriate personnel based on services required by each visitor.
  • Sold personal care products to customers, offering consumable and durable skin care goods, hair care products and more.
  • Schedule appointments.
  • Complete monthly reports an inventories.
  • Manage and complete bi-weekly payroll.
  • Managing the spa operation and financial budget.

SECRETARY/Administrative Assistant

TIM'S MILLENNIUM CONSTRUCTION AND DEVELOPMENT
06.2022 - 08.2022
  • Maintained office records detailing budget information, employee time cards and purchase orders.
  • Received and screened telephone calls, visitors and incoming correspondence.
  • Composed and proofread correspondence, reports and confidential documents.
  • Prioritized busy workload to organize time and complete tasks to schedule.
  • Arrange new meetings and appointments.
  • File and update information for employees, customers, suppliers and external partners.

CONCIERGE AGENT

OCEAN CORAL SPRINGS AND EDEN BAY
5 2021 - 10.2021
  • Received questions and service requests for direct handling or routed individuals to correct department for assistance.
  • Assisted community team with scheduling, planning and organized activities and programs.
  • Secured coveted dinner reservations and tickets for business and non-business guests.
  • Anticipated and handled guest needs with professionalism and discretion.
  • Handle arrival and departures of Vip guests.

FRONT DESK AGENT/Front Desk Supervisor

EXCELLENCE OYSTER BAY
05.2018 - 03.2020
  • Register and process guests
  • Assigning Rooms for different reservations
  • Remained calm and alert during high-volume shifts and resolved issues with critical thinking and diplomatic communication.
  • Supervised front desk cash management, accepted and recorded vouchers and processed credit cards.
  • Communicated effectively both verbally and in writing to provide clear direction to staff.
  • Responded to guest complaints and researched issues to develop solutions and negotiate results.
  • Collected credit card information for transactions and posted charges for customers.
  • Greeted guests on arrival and sent luggage to assigned rooms.
  • Registered guests, promoted hotel services and upsold guest rooms.

FRONT DESK AGENT

SANDALS OCHI BEACH RESORT
03.2015 - 07.2016
  • Register and process guests
  • Collected credit card information for transactions and posted charges for customers.
  • Greeted guests on arrival and sent luggage to assigned rooms.
  • Managed guest reservations and room assignments.
  • Registered guests, promoted hotel services and upsold guest rooms.
  • Effectively operated the switchboard.
  • Issued room key and provided information on usage.

Education

High School Diploma -

FERNCOURT HIGH SCHOOL
Jamaica
05.2001 - 05.2005

Customer Service

BEECHAMVILLE VOCATIONAL TRAINING CENTER
Jamaica
05.2001 - 05.2022

MASSAGE THERAPY -

ST MONICA'S COLLEGE
Jamaica
06.2024

Skills

Excellent customer service skills

References

Available upon request.

Timeline

SECRETARY/Administrative Assistant

TIM'S MILLENNIUM CONSTRUCTION AND DEVELOPMENT
06.2022 - 08.2022

FRONT DESK AGENT/Front Desk Supervisor

EXCELLENCE OYSTER BAY
05.2018 - 03.2020

FRONT DESK AGENT

SANDALS OCHI BEACH RESORT
03.2015 - 07.2016

High School Diploma -

FERNCOURT HIGH SCHOOL
05.2001 - 05.2005

Customer Service

BEECHAMVILLE VOCATIONAL TRAINING CENTER
05.2001 - 05.2022

SPA RECEPTIONIST/SUB MANAGER

JEWEL PARADISE COVE
8 2022 - Current

CONCIERGE AGENT

OCEAN CORAL SPRINGS AND EDEN BAY
5 2021 - 10.2021

MASSAGE THERAPY -

ST MONICA'S COLLEGE

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Thama Seana WalkerSpa Receptionist Team Lead