Tess-Ann Thompson
Portmore
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Member Service Representative
JN Bank
11.2024 - Current
- Ensured compliance with applicable laws and regulations related to banking operations.
- Reviewed new account applications to verify eligibility of prospective members.
- Maintained a high level of confidentiality regarding member accounts and financial information.
- Prepared daily reports detailing membership activity and financial transactions.
Mobile Teller
JN Bank
06.2023 - 11.2024
- Assisted customers in opening new accounts and completing required paperwork.
- Identified and reported suspicious behavior to security personnel as appropriate.
- Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
- Handled cash transactions promptly, accurately, and securely.
- Operated the computer to accurately post transactions and update member account information.
Acting Senior Secretary
Jamaica Racing Commission
09.2019 - 12.2019
- My responsibilities were to perform general clerical duties, compile type, transcribe, and distribute information according to the direction of stewards
Admin Assistant
Ministry of Science, Energy and Technology
07.2017 - 08.2017
- My key responsibilities were to coordinate outings for the management team and provide administrative support to managers
Education
Master of Arts - Organizational Psychology
William James College
Boston06-2026
Bachelor of Science - Psychology, Management Studies
UNIVERSITY OF THE WEST INDIES
Jamaica09.2020
High School Diploma -
ST.ANDREW HIGH SCHOOL FOR GIRLS
St. Andrew09.2017
No Degree -
MICO PRACTISING PRIMARY AND JUNIOR HIGH SCHOOL
Kingston 01-2010
Skills
- Reliable Time Management
- Deadline-Oriented Planning
- Innovative Thinking
- Analytical Problem Solving
- Proactive Mindset
- Self -Motivated
- Strategic Leadership
- Organizational development
References
- Marvin Richard, Attorney-at-Law, (876) 835-1088
- Mrs. Marlene Babbalol, (876) 294-6368
Affiliations
- Passionate about giving back to the community, I have actively participated in various volunteer initiatives, focusing on youth mentorship, educational outreach, and social development. My involvement in community service has strengthened my leadership skills, teamwork abilities, and commitment to creating a positive impact in society
Timeline
Member Service Representative
JN Bank
11.2024 - Current
Mobile Teller
JN Bank
06.2023 - 11.2024
Acting Senior Secretary
Jamaica Racing Commission
09.2019 - 12.2019
Admin Assistant
Ministry of Science, Energy and Technology
07.2017 - 08.2017
Master of Arts - Organizational Psychology
William James College
Bachelor of Science - Psychology, Management Studies
UNIVERSITY OF THE WEST INDIES
High School Diploma -
ST.ANDREW HIGH SCHOOL FOR GIRLS
No Degree -
MICO PRACTISING PRIMARY AND JUNIOR HIGH SCHOOL
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