Teshka Robinson
Summary
Results-driven New Hire Training Lead with a strong focus on curriculum design and blended learning. Expertise in stakeholder engagement and cross-cultural facilitation enhances new-hire performance and accelerates onboarding processes.
Overview
7
7
years of professional experience
Work History
New Hire Training Lead
Sutherland Global Services
Jamaica, Kingston
08.2022 - 01.2026
- Designed and delivered comprehensive onboarding curriculum and blended learning modules (classroom and virtual) reducing average ramp time and improving new-hire performance consistency.
- Led new-hire training with cross-cultural facilitation experience, conducting on-site training in India and virtual sessions in Egypt.
- Conducted on-site training in India, adapting instructional content for local context and cultural norms to ensure effective knowledge transfer while upholding global standards.
Customer Service Representative
Sutherland Global Services
Jamaica, Kingston
05.2019 - 08.2022
- Optimized customer satisfaction by resolving complex inquiries for three years.
Utilized phone, email, and chat to provide comprehensive client support.
Implemented analytical problem-solving strategies to drive process improvements.
Facilitated effective cross-functional collaboration to enhance overall service quality. - Supported customers by addressing inquiries and resolving issues through phone, email, and chat, enhancing customer experience.
- Recorded customer interactions and transactions accurately, ensuring reliable data for future reference.
- Collaborated with team members to streamline customer service processes, contributing to improved service delivery.
Onboarding Specialist
ClickUp
Virtual
06.2021 - 12.2021
- Delivered instructor-led and virtual training on CRM functionality, workflows, and best practices, enhancing feature adoption and user proficiency.
- Designed role-based training materials and interactive guides that streamlined onboarding process and minimized support requests.
- Taught customers to adopt and use a CRM platform, leveraging product expertise and user-centered training to accelerate time-to-value.
Education
Associate of Arts -
DeCarteret College
4 2018
High School Diploma -
DeCarteret College
6 2016
Some College (No Degree) - Supervisory Management
Human Employment And Resource Training (HEART)
Bachelor of Science - Social Sciences
University of The West Indies
Skills
- New-hire training and curriculum design
- Blended learning strategies
- Content adaptation
- Cross-cultural facilitation
- Stakeholder engagement
- Coaching and development
- Data analysis
- Problem-solving skills
- Multitasking and time management
Accomplishments
Top Performer Support Award, July 2022 - June 2023.
Education and Training
other,other,other,other
References
References available upon request.
Timeline
New Hire Training Lead
Sutherland Global Services
08.2022 - 01.2026
Onboarding Specialist
ClickUp
06.2021 - 12.2021
Customer Service Representative
Sutherland Global Services
05.2019 - 08.2022
Associate of Arts -
DeCarteret College
High School Diploma -
DeCarteret College
Some College (No Degree) - Supervisory Management
Human Employment And Resource Training (HEART)
Bachelor of Science - Social Sciences
University of The West Indies