Terrian Salmon
Customer Support Specialist
Montego Bay
Summary
Diligent Customer Service Professional with proven experience in providing exceptional customer service and support through professional email and phone communication. Skilled in managing high volumes of inquiries, resolving customer concerns efficiently while exceeding productivity targets and maintaining current knowledge of company offerings.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
Work History
Customer Support Specialist
Build A Sign
05.2024 - Current
- Provided exceptional customer service to customers via phone and email, by tailoring to individual needs and maintaining a high level of professionalism at all times.
- Managed a high volume of email communication while maintaining excellent quality standards and meeting response time goals.
- Collaborated with team members to create and maintain an email knowledge base, improving response efficiency and consistency
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
Sales Development Representative
Conversion International
05.2022 - 03.2024
- Offering excellent customer service while presenting the company to potential prospects and communicating a valued proposition
- Responding to customer inquires and provided detailed service information to drive sales and ensure customer satisfaction.
- Proactively engaging with potential customers via email and phone to promote and provide information about our services.
- Qualifying leads from marketing campaigns and prospecting lists as sales opportunities.
Reservation Specialist
Conversion International
02.2020 - 05.2022
- Assisting guests with securing their ideal vacation while meeting all their needs
- Processing reservation modifications, check-ins, and other customer-related requests
- Familiarizing myself with the different amenities of each resort to make proper recommendations
Customer Service Representative
Conduent
03.2017 - 07.2019
- Offering excellent customer service by attending to the needs of all customers
- Working efficiently with my team members to meet the company's objectives.
- Processed orders and resolved account related issues while ensuring accurate documentation of customers requests and interaction.
Education
CXC Certification - Mathematics, History, English Language, Social Studies, Information Technology, French, Principles of Business, English Literature
Westwood High School
09.2009 - 06.2015
Skills
Customer service Skills
Professional Written Communication
Multitasking and managing high email volume
Proficiency in CRM software (eg Fresh Desk, Hubspot)
Email Management tools (eg Outlook, Gmail)
Critical Thinking and Problem Solving skills
Phone
1, 876, 445-3058
Timeline
Customer Support Specialist
Build A Sign
05.2024 - Current
Sales Development Representative
Conversion International
05.2022 - 03.2024
Reservation Specialist
Conversion International
02.2020 - 05.2022
Customer Service Representative
Conduent
03.2017 - 07.2019
CXC Certification - Mathematics, History, English Language, Social Studies, Information Technology, French, Principles of Business, English Literature
Westwood High School
09.2009 - 06.2015
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