Teggane Anderson
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
7
7
years of professional experience
Work History
Team Leader
Concentrix
10.2023 - 03.2024
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Conducted interviews with participants to assess eligibility.
- I was team lead for chat and phone teams.
Customer Service Coach
Concentrix
02.2023 - 10.2023
- Developed strong relationships with team members, fostering a positive work environment and encouraging collaboration.
- Implemented best practices in conflict resolution, resulting in more efficient de-escalation of difficult situations.
- Reduced customer complaints through the development and execution of targeted training sessions.
- Evaluated individual performance metrics, identifying areas for growth and providing tailored solutions.
- Conducted regular evaluations of coaching methods effectiveness, adjusting techniques as necessary to optimize outcomes.
- Mentored new hires during onboarding process, ensuring their smooth transition into the company culture and expectations.
Customer Service Representative Mentor
Concentrix
01.2023 - 02.2023
- Assisted management in establishing new policies and procedures based on best practices for improved customer experience.
- Facilitated regular training sessions for new hires, ensuring staff was well-equipped to handle diverse customer needs.
- Implemented innovative strategies aimed at reducing wait times for callers without compromising on quality of support provided.
- Reduced overall call times by implementing effective problem-solving techniques in a timely manner.
Sale and Customer Service
Sutherland
01.2021 - 12.2022
- Enhanced customer satisfaction by addressing and resolving inquiries and complaints in a timely manner.
- Maximized revenue growth through strategic upselling and cross-selling initiatives.
- Increased sales through upselling techniques and suggesting popular menu items to customers.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Sale/customer service representative
Startek
01.2020 - 12.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Assistant teacher
Small treasures
01.2020 - 12.2020
- Supervised recess, lunch and daily student intake and dismissal.
- Supported lead teacher in conducting assessments to measure student progress and identify areas requiring additional focus.
- Maintained a clean, safe, and organized classroom space conducive to learning and creativity.
Cashier and server
Caribbean Cuisine
01.2019 - 12.2019
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
Freelance Caregiver
Home health Caregiver
01.2018 - 12.2018
Sale Representative
The Orchards
01.2018 - 12.2018
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
Promoter
Promo Biz
01.2017 - 12.2018
- Provided product samples, coupons and informational brochures to persuade people to buy products.
- Managed promotional booth setup, creating attractive displays to draw in potential customers.
- Supported social media marketing efforts by sharing live updates from promotional events on company''s platforms.
Education
Bachelor of Arts - Sales And Marketing Education
Northern Caribbean University
09.2024 -
Associate of Science - Practical Nursing
Spanish Town Learning Institute
06.2020
Skills
Problem-Solving
Attention to Detail
Team Supervision
Coaching and Mentoring
Performance Improvement
Analytical Thinking
Mentoring
Leading Team Meetings
Accomplishments
- City and Guilds - English, distinction
- City and Guilds - Mathematics, merit
- Certificate for First Aid and CPR
- Practical Nursing
- Sales, Marketing & Branding Certification (pending)
Timeline
Bachelor of Arts - Sales And Marketing Education
Northern Caribbean University
09.2024 -
Team Leader
Concentrix
10.2023 - 03.2024
Customer Service Coach
Concentrix
02.2023 - 10.2023
Customer Service Representative Mentor
Concentrix
01.2023 - 02.2023
Sale and Customer Service
Sutherland
01.2021 - 12.2022
Sale/customer service representative
Startek
01.2020 - 12.2021
Assistant teacher
Small treasures
01.2020 - 12.2020
Cashier and server
Caribbean Cuisine
01.2019 - 12.2019
Freelance Caregiver
Home health Caregiver
01.2018 - 12.2018
Sale Representative
The Orchards
01.2018 - 12.2018
Promoter
Promo Biz
01.2017 - 12.2018
Associate of Science - Practical Nursing
Spanish Town Learning Institute
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