Taylor-Marie Williams
Montego Bay
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Continuum Global Solutions
08.2022 - 11.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Associate
Conduent Ltd
07.2022 - 08.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
Customer Service Representative
Advanced Call-Center Technologies
08.2021 - 07.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
Customer Service Rep
ACS A Company
06.2015 - 12.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
Education
Barracks Road Primary School
Montego Bay, JamaicaMount Alvernia High School
Heart College of Innovation And Technologies
Montego Bay, JamaicaBarrett Town Tourism Training Institute - Bartending
Barrett Town Tourism Training Institution
Montego Bay05.2018
Tourism Product Development Co. ltd - Tourism
Tourism Product Development Company
Montego Bay, Jamaica07.2014
Skills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Call center experience
Data Entry
Summaryofqualifications
Caribbean Examination Council, 06/2013:
- English Language 2
- Mathematics 4
- Social Studies 2
- Religious Education 2
- Physical Education, 2
- Human and Social Biology 2
- Food and Nutrition 2
NCTVET, 06/30/2014 - 07/07/2014
- Tourism Product Development Co. ltd Certificate (Team Jamaica),
Barrett Town Tourism Institute
- Cocktail Waitress/Bartending Certificate, 03/21/2018 - 05/23/2018
Heart College of Innovation and Technologies
- Team Lead/ Supervisor Certification
Phone
8764321204
Timeline
Customer Service Representative
Continuum Global Solutions
08.2022 - 11.2023
Customer Service Associate
Conduent Ltd
07.2022 - 08.2023
Customer Service Representative
Advanced Call-Center Technologies
08.2021 - 07.2022
Customer Service Rep
ACS A Company
06.2015 - 12.2016
Barracks Road Primary School
Mount Alvernia High School
Heart College of Innovation And Technologies
Barrett Town Tourism Training Institute - Bartending
Barrett Town Tourism Training Institution
Tourism Product Development Co. ltd - Tourism
Tourism Product Development Company
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