Tawea Doyley
Lot 321, 3 West, Greater Portmore ,St. Catherine
Summary
I am a dedicated and driven business individual with a strong academic foundation and a passion for applying classroom knowledge to real-world challenges. Experienced in collaborating with diverse teams to achieve common goals and with the ability to adapt to dynamic business environments. I'm eager to leverage my education and skills to contribute to the success of forward-thinking organizations. I am committed to continuous learning and growth in pursuit of a successful career in the business world.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Wawa
05.2023 - 08.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Room Attendant
Mastercorp at Hilton Vacation Club Oceanaire Virginia Beach
05.2023 - 08.2023
- Maintain an orderly and hygienic environment and aid in the timely resolution of visitor complaints.
Lifeguard
Continental Pools LLC
05.2022 - 09.2022
- My daily duties entailed checking the water's pH and chlorine level every hour and ensuring that all persons at the pool were allowed to be there and were following these rules
- Maintain a continuous watch of the persons in the pool and remain rescue ready
- Scan the pool to make sure that everything and everyone is ok.
Customer Service Agent
Innovative Vision
01.2022 - 03.2022
- Receiving inbound calls and placing outbound calls
- Maintaining solid customer relationships by handling questions and concerns with speed and professionalism
- Resolving customer complaints, managing database records, drafting status reports on customer service issues
- Data entry and research as required to troubleshoot customer problems.
Summer Assistant Clerk
Greater Portmore Community Pharmacy
10.2018 - 12.2018
- Assisted with the labeling and packaging of medications.
Education
Bachelors of Science Degree in Economics - Economics
University of The West Indies - Mona
05.2024
High School Diploma -
Wolmer's Trust High School Girls
08.2021
Skills
- Resource Planning Skills
- Leadership & People Management
- Strong Decision-making Skills
- Planning & Organizational Skills
- Verbal & written communication skills
- Interpersonal & relationship building skills
- Problem solving skills
- Positive attitude
- Deadline-oriented with exceptional time management skills
References
Available upon request.
Timeline
Customer Service Representative
Wawa
05.2023 - 08.2023
Room Attendant
Mastercorp at Hilton Vacation Club Oceanaire Virginia Beach
05.2023 - 08.2023
Lifeguard
Continental Pools LLC
05.2022 - 09.2022
Customer Service Agent
Innovative Vision
01.2022 - 03.2022
Summer Assistant Clerk
Greater Portmore Community Pharmacy
10.2018 - 12.2018
Bachelors of Science Degree in Economics - Economics
University of The West Indies - Mona
High School Diploma -
Wolmer's Trust High School Girls
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