Tatyana Valentine
Falmouth,Jamaica
Summary
Reliable and customer-focused professional with experience in customer service, hospitality, housekeeping, and childcare. Known for strong communication skills, teamwork, and the ability to perform well in fast-paced environments. Committed to providing high-quality service, maintaining clean and safe environments, and creating positive experiences for customers and guests.
Overview
12
12
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Sunday School Teacher
United Church
Falmouth, Jamaica
01.2025 - Current
- Supervised and guided children during lessons and activities
- Adapted teaching methods to suit individual learning needs
- Mentored junior teachers on classroom management
- Worked with church leaders to improve Sunday School programs
- Supported children’s spiritual growth in partnership with parents
Customer Service Representative / Team Lead
Advance Call Centre
, Jamaica
05.2017 - 12.2019
- Provided customer support via phone and digital platforms
- Led a team to achieve performance and quality targets
- Handled customer escalations professionally
- Trained and supported new team members
Hostess
Patmar’s Car Rental & Restaurant
, Jamaica
12.2015 - 12.2016
- Welcomed guests and managed reservations
- Coordinated seating and assisted customer inquiries
- Maintained professional service standards
Waitress / Hostess
Chill Spot
, Jamaica
06.2014 - 06.2015
- Greeted and seated guests efficiently
- Took orders and ensured timely food service
- Supported daily restaurant operations
Education
Degree Level 2 - Allied Health Care
Heart Trust Pending
Jamaica, Ja 01.2026 - 01.2026
Graduate Certificate -
St. John’s Methodist Church Training Centre
Jamaica 09.2012 - 03.2013
High School Leaving Certificate -
Maldon High School
JamaicaSkills
- Customer Service Excellence
- Housekeeping & Sanitation Practices
- Time Management & Multitasking
- Attention to Detail
- Active Listening
- Team Leadership & Training
- Written & Verbal Communication
- Inclusivity & Diversity Awareness
- Patient care
- Customer support
- Team leadership
- Communication skills
- Conflict resolution
- Training and mentorship
- Church curriculum
- Teaching bible stories
References
- Mr. Veron, Justice of the Peace, (876) 373-1503
- Reverend Dr. Herbert Redway, Pastor, (876) 851-8907
Personal Information
Hobbies: Listening to music, Watching movies, Writing poetry, Reading
Languages
English
Advanced (C1)
C1
Certification
- Housekeeping
- Customer Service
- Personal Development
- Table Service
Accomplishments
- Outstanding student
- Prefect
Timeline
Degree Level 2 - Allied Health Care
Heart Trust Pending
01.2026 - 01.2026
Sunday School Teacher
United Church
01.2025 - Current
Customer Service Representative / Team Lead
Advance Call Centre
05.2017 - 12.2019
Hostess
Patmar’s Car Rental & Restaurant
12.2015 - 12.2016
Waitress / Hostess
Chill Spot
06.2014 - 06.2015
Graduate Certificate -
St. John’s Methodist Church Training Centre
09.2012 - 03.2013
High School Leaving Certificate -
Maldon High School