Tatiana Cunningham
Kingston,13
Summary
Dynamic professional with strong customer engagement skills. Experienced in creating welcoming environments and resolving issues effectively. Ready to enhance customer experiences through effective communication and adaptability.
Overview
4
4
years of professional experience
Work History
Barista
starbucks
myrtle beach, sc
04.2024 - Current
- Prepared and served various coffee beverages to customers.
- Maintained cleanliness of workstations and dining areas.
- Handled cash transactions and processed payments accurately.
- Collaborated with team members to ensure smooth service flow.
- Engaged with customers to create a welcoming atmosphere.
Host/Server Assistant
hooter
myrtle beach, sc
04.2024 - Current
- Greeted and seated guests promptly at entrance.
- Managed reservation system to optimize seating arrangements.
- Communicated wait times effectively to customers and staff.
- Assisted servers by coordinating table assignments during busy shifts.
- Maintained cleanliness and organization of host station area.
- Provided exceptional customer service to enhance dining experience.
- Handled customer inquiries and resolved issues with professionalism.
Customer Service Representative
ibex golbal
kingston, jamaica
05.2021 - 01.2024
- Assisted customers with inquiries and product information through various communication channels.
- Resolved customer complaints effectively to ensure satisfaction and loyalty.
- Collaborated with team members to enhance service delivery and response times.
- Trained new staff on operational procedures and customer service best practices.
Education
Associate of Science - Human Development
City College
Kingston Jamaica06-2017
High School Diploma -
Excelsior High School
Kingston Jamaica07-2016
Skills
- Customer engagement
- Machine maintenance
- Customer relationship management
- Team collaboration
- Problem solving
- Adaptability
- Hospitality service expertise
- Friendly and outgoing
- Hospitality and accommodation
- Speedy and efficient
- Dining room maintenance
Timeline
Barista
starbucks
04.2024 - Current
Host/Server Assistant
hooter
04.2024 - Current
Customer Service Representative
ibex golbal
05.2021 - 01.2024
Associate of Science - Human Development
City College
High School Diploma -
Excelsior High School
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