Tashiany Martin

Experienced team-leader with more than six years of experience in the Business Process Outsourcing industry for the National Commercial Bank's Customer Care account which is held at Hinduja Global Solutions (HGS). I am experienced at resolving problems, improving customer satisfaction, and driving overall operational efficiencies.I have a deep understanding and a solid grasp of the core systems and interfaces used (Prime, Finacle and SSMS Dynamics, Microsoft suite) and I am able to navigate them seamlessly. I am well versed in KYC practices and other banking policies and frameworks. The last six years have been dedicated to providing service in several spaces. Firstly, as an online banking agent then I progressed to Quality Analyst where I was responsible for coaching teams on providing the highest standard of service, then moved on to becoming a Team-leader. I have led several teams focused on various lines of business which includes but is not limited to the National Commercial Bank's Social media pages and other back end customer support channels. I have a wealth of experience and I believe that I have the knowledge and and the know how to be of service to your Bank and a notable addition to the Sagicor team.