Tashauna R. Simpson
Montego Bay,St James
Summary
Customer service professional with expertise in booking systems and strong interpersonal communication skills. Proven ability to resolve issues quickly, leading to increased customer satisfaction and improved team collaboration. Recognized for attention to detail and commitment to delivering exceptional support in high-pressure environments.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Customer Service Reservation Agent
Knutsford Express
Montego Bay, St. James
02.2024 - Current
- Verified customer information to ensure accuracy in bookings.
- Processed reservations efficiently through phone and online channels.
- Engaged customers actively to provide exceptional service and support.
- Utilized effective listening skills to address customer needs promptly.
Front Desk Receptionist
Dragon Court Restaurant
Montego Bay, St. James
02.2006 - 08.2023
- Maintained organized reception area, ensuring prompt attention for all guests.
- Processed customer payments using credit cards, checks, and money orders.
- Answered incoming calls, directing them to appropriate personnel and taking messages when necessary.
- Greeted customers warmly to create a welcoming atmosphere.
Customer Service Representative
ACT Advance Call
Montego Bay, St. James
08.2018 - 01.2023
- Resolved customer complaints promptly and efficiently through phone, email, and chat interactions.
- Provided frontline support for product and service transactions via incoming calls and emails.
Education
Some College (No Degree) - Practical Nursing
Wilmott’s Nursing Academy
Montego Bay High School -
St James High School
Montego Bay06-2003
Flankers All Age & Junior High
Montego Bay01.1998
Skills
Booking and reservation systems
- Attention to detail
- Interpersonal communication
- Payment processing
- CRM proficiency
- Customer support and service
- Team collaboration
Personal Information
Date of Birth: 05/02/86
Involvement
A member of the lions club
Certification
EMS Safety AED/CPR and First Aid Course, issued January 2014
Team Jamaica program completed, issued July 2022
Globe and Mail customer service completed, issued 2017
CXC English A and Human and Social Biology grades 3, issued in 2014
References
References available upon request.
Timeline
Customer Service Reservation Agent
Knutsford Express
02.2024 - Current
Customer Service Representative
ACT Advance Call
08.2018 - 01.2023
Front Desk Receptionist
Dragon Court Restaurant
02.2006 - 08.2023
Some College (No Degree) - Practical Nursing
Wilmott’s Nursing Academy
High School -
St James High School
Flankers All Age & Junior High