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Tasharna Murray-Cuff
Internal Audit
Junction, Elizabeth,01
Summary
Seasoned Internal Audit/ Compliance Officer with five years of experience working collaboratively with top leaders and staff to optimize adherence to policies, procedures, standards and regulations. Well-versed in comprehensive analysis of operations, process improvement recommendations and best practice introduction.
Overview
9
9
years of professional experience
10
10
years of post-secondary education
Work History
Internal Auditor
MasterMac Food Store
Manchester, Jamaica
11.2017 - 07.2022
- Ensure that the company is following rules and regulations
- Assess the company's risks and the efficacy of its risk management efforts
- Providing recommendations as to how the company can grow
- Evaluate internal control and make recommendations on how to improve
- Outlines recommendations to address any data inaccuracies, financial operational concerns, or statutory issues noted during the auditing period
- Performed internal audits of financial and departmental operations, developing risk assessments and conducting process walkthroughs for compliance with documented processes.
- Identified and reported audit issues.
Senior Payroll Administrator (QA analyst)
ACS a Xerox
Montego Bay, Jamaica
08.2015 - 10.2016
- Reconciling accounts
- Increased customer satisfaction by resolving issues.
- Used coordination and planning skills to achieve results according to schedule.
- Prepared variety of different written communications, reports and documents.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Conducted research, gathered information from multiple sources and presented results.
- Carried out day-to-day duties accurately and efficiently.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
Housekeeping/ Front Desk
Cliffs Resort
Graford, Texas
05.2014 - 08.2014
- Assisting guest with hotel enquiries, and making reservations
- Worked flexible hours across night, weekend and holiday shifts.
- Increased customer satisfaction by resolving issues.
- Participated in team-building activities to enhance working relationships.
- Improved operations through consistent hard work and dedication.
Waitress
French Lick Resort
French Lick, Indiana
05.2013 - 09.2013
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Greeted new customers, discussed specials and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Informed customers about daily and seasonal specials.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Customer Service Representative
Affiliated Computer Services/ Xerox
Montego Bay, Jamaica
01.2009 - 08.2011
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests for products, services and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
Education
Bachelors of Education - Business And Computer Studies Hons
University of Technology
Kingston, Jamaica 09.2011 - 11.2015
Cambridge International Diploma - Business Administration And Management
Pre_University/ University of Cambridge
Montego Bay Jamaixa 09.2007 - 06.2008
Diploma - Business Studies
Mount Alvernia High School
Queens Drive, Montego Bay 05.2002 - 05.2007
Skills
Safeguards assurance
Affiliations
Co-Curricular Master Guide Association of Seventh Day Adventist – Youth Leader
Activities: Pathfinders Club- Councillor and Teacher
Spanish Club- UTECH
Past Mount Alvernia Environment Watch Club Member- Treasurer and Secretary
Interests
Researching
Out door adventures
Timeline
Internal Auditor
MasterMac Food Store
11.2017 - 07.2022
Senior Payroll Administrator (QA analyst)
ACS a Xerox
08.2015 - 10.2016
Housekeeping/ Front Desk
Cliffs Resort
05.2014 - 08.2014
Waitress
French Lick Resort
05.2013 - 09.2013
Bachelors of Education - Business And Computer Studies Hons
University of Technology
09.2011 - 11.2015
Customer Service Representative
Affiliated Computer Services/ Xerox
01.2009 - 08.2011
Cambridge International Diploma - Business Administration And Management
Pre_University/ University of Cambridge
09.2007 - 06.2008
Diploma - Business Studies
Mount Alvernia High School
05.2002 - 05.2007
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