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Tasharna Murray-Cuff
Internal Audit
Junction, Elizabeth,01
Summary
Seasoned Internal Audit/ Compliance Officer with five years of experience working collaboratively with top leaders and staff to optimize adherence to policies, procedures, standards and regulations. Well-versed in comprehensive analysis of operations, process improvement recommendations and best practice introduction.
Overview
9
9
years of professional experience
10
10
years of post-secondary education
Work History
Internal Auditor
MasterMac Food Store
Manchester, Jamaica
11.2017 - 07.2022
- Ensure that the company is following rules and regulations
- Assess the company's risks and the efficacy of its risk management efforts
- Providing recommendations as to how the company can grow
- Evaluate internal control and make recommendations on how to improve
- Outlines recommendations to address any data inaccuracies, financial operational concerns, or statutory issues noted during the auditing period
- Performed internal audits of financial and departmental operations, developing risk assessments and conducting process walkthroughs for compliance with documented processes.
- Identified and reported audit issues.
Senior Payroll Administrator (QA analyst)
ACS a Xerox
Montego Bay, Jamaica
08.2015 - 10.2016
- Reconciling accounts
- Increased customer satisfaction by resolving issues.
- Used coordination and planning skills to achieve results according to schedule.
- Prepared variety of different written communications, reports and documents.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Conducted research, gathered information from multiple sources and presented results.
- Carried out day-to-day duties accurately and efficiently.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
Housekeeping/ Front Desk
Cliffs Resort
Graford, Texas
05.2014 - 08.2014
- Assisting guest with hotel enquiries, and making reservations
- Worked flexible hours across night, weekend and holiday shifts.
- Increased customer satisfaction by resolving issues.
- Participated in team-building activities to enhance working relationships.
- Improved operations through consistent hard work and dedication.
Waitress
French Lick Resort
French Lick, Indiana
05.2013 - 09.2013
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Greeted new customers, discussed specials and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Informed customers about daily and seasonal specials.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Customer Service Representative
Affiliated Computer Services/ Xerox
Montego Bay, Jamaica
01.2009 - 08.2011
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests for products, services and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
Education
Bachelors of Education - Business And Computer Studies Hons
University of Technology
Kingston, Jamaica 09.2011 - 11.2015
Cambridge International Diploma - Business Administration And Management
Pre_University/ University of Cambridge
Montego Bay Jamaixa 09.2007 - 06.2008
Diploma - Business Studies
Mount Alvernia High School
Queens Drive, Montego Bay 05.2002 - 05.2007
Skills
Safeguards assurance
Daily reporting
Regulations and compliance
Accounting principles
Fraud investigations
Oral and written communications
Daily Audits
Cost savings options
Intuit QuickBooks specialist
Risk mitigation strategies
Report preparation
Complaint resolution
Account management
Creative problem solving
Administrative support
Quality assurance
Data analysis
Report delivery
Affiliations
Co-Curricular Master Guide Association of Seventh Day Adventist – Youth Leader
Activities: Pathfinders Club- Councillor and Teacher
Spanish Club- UTECH
Past Mount Alvernia Environment Watch Club Member- Treasurer and Secretary
Interests
Researching
Out door adventures
Timeline
Internal Auditor
MasterMac Food Store
11.2017 - 07.2022
Senior Payroll Administrator (QA analyst)
ACS a Xerox
08.2015 - 10.2016
Housekeeping/ Front Desk
Cliffs Resort
05.2014 - 08.2014
Waitress
French Lick Resort
05.2013 - 09.2013
Bachelors of Education - Business And Computer Studies Hons
University of Technology
09.2011 - 11.2015
Customer Service Representative
Affiliated Computer Services/ Xerox
01.2009 - 08.2011
Cambridge International Diploma - Business Administration And Management
Pre_University/ University of Cambridge
09.2007 - 06.2008
Diploma - Business Studies
Mount Alvernia High School
05.2002 - 05.2007