Tashara Adamson
Spanish Town
Summary
Customer Service Representative with over 5 years of experience in B2B and B2C Customer Service, building exceptional Client Experiences through Empathy, Efficiency, and Excellence. Skilled in delivering exceptional support, resolving customer concerns and providing tailored solutions to enhance customer satisfactions and loyalty.
Overview
9
9
years of professional experience
10
10
years of post-secondary education
Work History
Customer Service Brand Advocate
Sagility Limited
09.2024 - Current
- Act as the first point of contact to provide personalized assistance, answer inquires, and resolve issues related to health insurance plans with empathy and professionalism.
- Promote the company's values by ensuring a positive customer experience, educating clients about plan benefits, and advocating for their needs within the organization.
- Proactively identifying opportunities to improve customer satisfaction and retention by delivering tailored solutions and fostering trust in the company's services.
Subject Matter Expert (SME)
Sagility Limited
05.2023 - 09.2024
- Serve as a key resource for team members by providing in depth knowledge and support on processes, guidelines, and best practices for updating doctors' information accurately.
- Monitor call interactions, ensure compliance with data standards, and address discrepancies to maintain the integrity of updated records.
- Assist in sharing insights and strategies to improve call effectiveness and overall account performance.
Email/Chat Customer Service Representative
ITEL International
05.2020 - 01.2022
- Provide exceptional support by helping customers place, modify, or track their grocery order orders while ensuring a seamless shopping experience.
- Address customer concerns such as missing items, substitutions, or delivery issues with efficiency and professionalism to maintain satisfaction.
- Offer guidance on products, services and promotions, helping customers make informed purchasing decisions.
Customer Service Representative
IBEX Global Services
12.2018 - 05.2020
- Assist customers in locating and tracking shipments, providing accurate updates on delivery statuses and timeline.
- Facilitate the creation of pickup requests, ensuring seamless scheduling and adherence to customer preferences.
- Support customers in arranging convenient drop off times and locations, resolving any logistical concerns with efficiency and professionalism.
Customer Service Representative
Finbiz Processing Limited
06.2018 - 11.2018
- Assist customers with inquires about their accounts, transactions, and banking products, ensuring accurate and timely resolutions.
- Address issues such as account discrepancies, card replacements, or fraud concerns with professionalism and confidentiality.
- Provide guidance on digital banking tools, product offerings, and financial cervices to enhance the customer experience.
Customer Service Representative
Sutherland Global Services
07.2016 - 03.2017
- Support customers with placing, modifying, or cancelling orders while ensuring a seamless shopping experience.
- Address concerns such as delayed shipments, missing items, refunds, and returns with efficiency and professionalism.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes.
Education
High School -
Merl Grove High School
01.2009 - 01.2014
Primary School - undefined
Balcombe Drive Primary School
01.2008 - 01.2009
All-Age School - undefined
Camberwell All-Age School
01.2004 - 01.2008
Skills
- Microsoft Word
- Customer Engagement
- Typing
- Problem Solving
- Communication
- Time Management
Qualifications - Caribbeanexaminationscouncil
1, 3, 3, 3, 2, 2, 2, 3
Timeline
Customer Service Brand Advocate
Sagility Limited
09.2024 - Current
Subject Matter Expert (SME)
Sagility Limited
05.2023 - 09.2024
Email/Chat Customer Service Representative
ITEL International
05.2020 - 01.2022
Customer Service Representative
IBEX Global Services
12.2018 - 05.2020
Customer Service Representative
Finbiz Processing Limited
06.2018 - 11.2018
Customer Service Representative
Sutherland Global Services
07.2016 - 03.2017
High School -
Merl Grove High School
01.2009 - 01.2014
Primary School - undefined
Balcombe Drive Primary School
01.2008 - 01.2009
All-Age School - undefined
Camberwell All-Age School
01.2004 - 01.2008
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