Tashana Henry
May Pen
Summary
I've worked hard in my education and I'm ready to apply my knowledge into practice. I've had a lot of exposure to the business environment. A lot of my courses involved working with real companies to solve real problems. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Pre Qualifier
Versatel Marketing
01.2023 - 02.2023
- Demonstrated respect, friendliness and willingness.
- Skilled at working independently and collaboratively in a team environment.
- Strengthened communication skills through regular interactions with others.
- Follow script
- Worked effectively in fast-paced environments.
- Receive a flow of back to back calls both inbound and outbound
Qualifier/Customer Service Representative
Insurance Supermarket Inc
06.2022 - 01.2023
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Qualify customers for life insurance/final expense plan.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times
Retention/ Customer Service /sales/tech Support Re
Sutherland Global Services
01.2022 - 05.2022
- Excellent communication skills, both verbal and written.
- Delivered services to customer locations within specific timeframes.
- Demonstrated strong organizational and time management.
- Organized and detail-oriented with a strong work ethic.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend and holiday shifts.
- Paid attention to detail while completing task
Customer Service Representative/Sales Associate
VXI Jamaica
09.2021 - 12.2021
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Sought ways to improve processes and services provided.
- Answered constant flow of customer calls with minimal wait times.
- Provided primary customer support to internal and external customers.
- Maintained up-to-date knowledge of product and service changes.
Supervisor
Valumart Food stores
08.2013 - 04.2021
- Evaluated customer needs and feedback to drive product and service improvements.
- Developed and implemented customer service policies to enhance satisfaction.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Evaluated employee performance and coached and trained to improve weak areas.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Education
High School Diploma -
Central High School
May Pen P.O.06.2013
Skills
- Communication
- Patience
- Active Listening
- Time Management
- Fast Pace
Languages
English
Native language
English
Upper intermediate
B2
Timeline
Pre Qualifier
Versatel Marketing
01.2023 - 02.2023
Qualifier/Customer Service Representative
Insurance Supermarket Inc
06.2022 - 01.2023
Retention/ Customer Service /sales/tech Support Re
Sutherland Global Services
01.2022 - 05.2022
Customer Service Representative/Sales Associate
VXI Jamaica
09.2021 - 12.2021
Supervisor
Valumart Food stores
08.2013 - 04.2021
High School Diploma -
Central High School
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