Tashae Green
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Summary
Highly-trained individual and skilled communicator effectively interacts with patients, staff and other healthcare professionals.I am also an Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Healthcare Associate
Contact Point 360
08.2023 - Current
- Promoted a culture of continuous improvement within the organization by participating in quality assurance initiatives and process evaluations.
- Maintained up-to-date knowledge on industry trends through active participation in professional development opportunities such as conferences, webinars, or workshops.
- Provided high-quality care to diverse patient populations, addressing unique cultural and language barriers as needed.
- Collaborated with healthcare professionals across disciplines to develop integrated approaches for optimal patient outcomes.
- Increased patient adherence to treatment plans by building trust and rapport through empathetic communication.
- Assisted in the training and onboarding of new healthcare associates, sharing valuable knowledge and fostering a supportive learning environment.
- Utilized advanced medical equipment proficiently while adhering to safety protocols during routine diagnostic tests or therapeutic interventions.
- Enhanced patient safety through diligent monitoring and accurate documentation of vital signs, medications, and treatments.
- Completed necessary reports and documentation on time and to specifications.
- Answered patient inquiries and provided information about healthcare services.
- Performed basic laboratory tests and collected specimens for further testing.
Customer Service Associate
Continuum United Solution
01.2021 - 08.2023
- Deliver prompt, quality roadside assistance services for stranded motorists
- Facilitate convenient payment options for customers.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
Sales Agent
Professional Marketing Associate
03.2020 - 07.2020
- Conduct outreach to potential customers regarding printer supply sales.
- Increased sales and customer satisfaction through personalized servicing.
- Adjusted sales scripts to better target needs of specific individuals, boosting sales by Number%.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Assisted call-in customers with questions and orders.
Server/ Cashier
Sakura Express
08.2019 - 12.2019
- Efficiently served and assisted customers with meal selections
- Maintained clean and organized dining stations
- Handled cash transactions for meal purchases.
- Served food and beverages promptly with focused attention to customer needs.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Server
Island Grill
11.2017 - 12.2017
- Prepared and served food to customers
- Operated fry station
- Maintained cleanliness of customer tables.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
Customer Service
11.2019
Grades 7-11 - Food And Nutrition
07.2018
- High School Leaving Certificate
- Food and Nutrition Level 3
- English A Level 3
Grades 1-6 -
07.2013
Skills
- Quick learner
- Available for flexible shifts
- Strong communication
- Active listener
- Data Entry and Analysis
- Appointment scheduling efficiency
- Healthcare Regulatory Compliance
- Public Speaking and Presentation
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Patient Care
- Multitasking
- Excellent Communication
- Organizational Skills
- Self Motivation
- Time management abilities
- Reliability
- Support Services
- Written Communication
References
Available Upon Request
Hobbies and Interests
- Networking
- Reading
- Meeting new people
Certification
- Certified HealthCare Associate, Contact Point 360 - August 2023
Timeline
Healthcare Associate - Contact Point 360
08.2023 - Current
Customer Service Associate - Continuum United Solution
01.2021 - 08.2023
Sales Agent - Professional Marketing Associate
03.2020 - 07.2020
Server/ Cashier - Sakura Express
08.2019 - 12.2019
Server - Island Grill
11.2017 - 12.2017
Heart Trust NTA - , Customer Service
Cambridge High School - Grades 7-11, Food And Nutrition
Mt Hermon Primary School - Grades 1-6,
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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