Tarik Blake
Kingston,01
Summary
Experienced administrative professional with 6 years of customer service and leadership expertise, specializing in the telecommunications industry. Skilled in problem-solving and delivering efficient solutions to enhance customer satisfaction and operational effectiveness.
Overview
6
6
years of professional experience
Work History
Technical Support Representative
DIGICEL Head Office
06.2023 - Current
- Managed high levels of call flow and responded to technical support needs.
- Used ticketing systems to manage and process support actions and requests.
- Helped streamline repair processes and update procedures for support action consistency.
- Generated reports to track performance and analyze trends.
- Configured hardware, devices, and software to set up work stations for employees.
- Tested new software and hardware prior to deployment.
- Created user accounts and assigned permissions.
Customer Care Representative
DIGICEL Head Office
08.2018 - Current
- Responded to customer needs through competent customer service and prompt problem-solving.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Logged call information and solutions provided into internal database.
- Assisted call-in customers with questions and orders.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Educated customers about billing, payment processing and support policies and procedures.
- Met customer call guidelines for service levels, handle time and productivity.
Adminstrative Assistant
Utech Jamaica
04.2018 - 08.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Liaised between clients and vendors and maintained effective lines of communication.
- Managed filing system, entered data and completed other clerical tasks.
Education
Bachelor of Science - Adminstrative Management
University of Technology Jamaica
Kingston, Jamaica11.2025
High School Diploma -
Tarrant High School
Kingston, Jamaica05.2017
Skills
- Customer Service
- Technical issues analysis
- Application support
- Filing
- Report Writing
- Data Entry
Accomplishments
- Digicel Customer Cared Award
Excellence in service &
Performance Digital Call Centre
Agent 2022 - Award for outstanding
performance in CSEC (
Associates Of Principals & Vice
Princi-pals) 2015 - Award for outstanding
performance in CAPE (Associates Of Principals & Vice Princi-pals) 2016
Timeline
Technical Support Representative
DIGICEL Head Office
06.2023 - Current
Customer Care Representative
DIGICEL Head Office
08.2018 - Current
Adminstrative Assistant
Utech Jamaica
04.2018 - 08.2018
Bachelor of Science - Adminstrative Management
University of Technology Jamaica
High School Diploma -
Tarrant High School
Similar Profiles
Teddika MonroeTeddika Monroe
Back Office Support Specialist (Technical Operations) at Digicel Head OfficeBack Office Support Specialist (Technical Operations) at Digicel Head Office
Katrisha MooreKatrisha Moore
Customer Service Representative at DIGICEL Head OfficeCustomer Service Representative at DIGICEL Head Office
DESTA DEWARDESTA DEWAR
WORKFORCE SCHEDULING AND PLANNING ANALYST at DIGICEL Head OfficeWORKFORCE SCHEDULING AND PLANNING ANALYST at DIGICEL Head Office