Tanya Wallace
Collections Supervisor
88 Baldwin Crescent ,Kingston 20
Summary
Result- oriented individual who has a drive and determination for success. Confident in my ability to lead a team and committed to continuous improvement and impacting team success.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
Work History
Collections Supervisor
Guardsman Group Of Companies
10.2021 - Current
- Managing a team of 17+ individuals for five Companies (Guardsman Communication Marksman & Guardsman Limited,Nature's Paradise & Orkin)
- Spearheading the implementation and improvement of processes and procedure project for Accounts Receivables department
- Lead the Government Clients Reconciliation Project
- Head the Employee Recognition Initiatives Project
- Effectively communicate progress, challenges or impediments to upper management in the form of reports or meetings
- Improvement in collections for the pass six months - Leveraging processes and strategies across all companies
- Organizing and composing board reports for GML MML GCL
- Implementing strategies that would aid in increasing collection efforts
- Coaching and upskilling of Collection Associates
- Lead Collection & Management Meetings
- Accessed credit records to evaluate customer credit histories.
- Interviews and training of new recruits
Collections Team Lead
Guardsman Group Of Companies
01.2019 - 09.2021
- Managing a team of 7 individuals for Guardsman Communications Limited
- Coaching of Collection Associates
- Reporting to upper management on the progress of the team in the form of reports and Meeting
- Implementation of strategies to improve collection
- Training of new recruits
- Notified co-signers of delinquent accounts to assist in collecting payments.
Collections Associate
Guardsman Group
01.2018 - 12.2018
- Managing and maintaining a portfolio of over 200 clients
- Contacting clients for payments
- Reducing AR balances for clients and maintaining a reduction in bad debt of clients
Quality Analyst/ Sales Specialist
Sutherland Global Services
01.2014 - 01.2017
Member Service Officer/ Loan Officer
COK Sodality Co-operative Credit
01.2006 - 01.2013
- Opened A/C’s for New Members and provided other Credit Union Services -Provided Loan Information & Requirements -Made referrals for Credit Facilities on behalf of Members
Education
Jira Projects Certification -
Atlassian University
08.2022 - Current
Certified Scrum Master -
International Scrum Institute Certification
08.2022 - 08.2022
Project Management Certification -
University College of The Caribbean
06.2022 - 08.2022
Supervisory Management Certification -
University College of the Caribbean
03.2020 - 05.2020
Pre- Law Certification - undefined
The University of Technology
01.2008 - 01.2009
Ardenne High School
01.2000 - 01.2005
Skills
Team Supervision
Performance improvements
Goals and performance
Staff Coaching
Additional Information
- Implementation of processes: Implementation of portfolio review/coaching session & quarterly appraisals across all companies as well as strategies to make processes more efficient. Delivering Results: Reduction of bad debt month over month, reduction in AR balances and the improvement in collections Coaching and Skills transfers: Finding strategic and unorthodox means of getting direct reports to perform at optimum levels
Timeline
Jira Projects Certification -
Atlassian University
08.2022 - Current
Certified Scrum Master -
International Scrum Institute Certification
08.2022 - 08.2022
Project Management Certification -
University College of The Caribbean
06.2022 - 08.2022
Collections Supervisor
Guardsman Group Of Companies
10.2021 - Current
Supervisory Management Certification -
University College of the Caribbean
03.2020 - 05.2020
Collections Team Lead
Guardsman Group Of Companies
01.2019 - 09.2021
Collections Associate
Guardsman Group
01.2018 - 12.2018
Quality Analyst/ Sales Specialist
Sutherland Global Services
01.2014 - 01.2017
Pre- Law Certification - undefined
The University of Technology
01.2008 - 01.2009
Member Service Officer/ Loan Officer
COK Sodality Co-operative Credit
01.2006 - 01.2013
Ardenne High School
01.2000 - 01.2005