Tanya-marie Kirlew
Old Harbour,Saint Catherine
Summary
Dynamic Customer Service Representative with a proven track record of enhancing productivity and streamlining operations. Expertise in communication, problem-solving, and time management fosters effective customer interactions and satisfaction. Recognized for strong listening skills, empathy, and patience, which contribute to building lasting client relationships. Aiming to leverage these strengths in a progressive organization focused on exceptional service delivery.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Sagility health
09.2021 - 10.2024
- Resolved customer complaints promptly and efficiently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Customer Service Representative
IBEX GLOBAL / SUTHERLAND GLOBAL
01.2018 - 08.2021
- Doubled customer purchase rate targets by 17% and average order size targets by 6%
- Maintained a robust knowledge of product inventory to assist and direct 300+ weekly customers to the appropriate part of the store based on their needs
- Maintained a positive, can-do attitude with customers to help guide them through a stressful period in their lives
- Calculated revenue totals 5 days per week, reporting any minor discrepancies between cash in the till and receipt totals
Education
School Leavers Certificate -
Central High School
01.2013
High School Diploma -
Old Harbour High Evening Institution
Skills
- Customer Driven
- Attention to Detail
- Accountability
- Emphatic & Friendly
- Time Management
- Team Focused
- Upbeat & Professional
References
- Jelissa Fulmore, Professional Reference
- Patrae Rowe, Professional Reference
Timeline
Customer Service Representative
Sagility health
09.2021 - 10.2024
Customer Service Representative
IBEX GLOBAL / SUTHERLAND GLOBAL
01.2018 - 08.2021
School Leavers Certificate -
Central High School
High School Diploma -
Old Harbour High Evening Institution
Similar Profiles
Cantrell GlennCantrell Glenn
IT Support Technician at Sagility HealthIT Support Technician at Sagility Health
TYLER KOSKITYLER KOSKI
Patient Care Advocate at Sagility HealthPatient Care Advocate at Sagility Health
JE-ANN SACLUTIJE-ANN SACLUTI
Officer - Operations Quality at SAGILITY HEALTHOfficer - Operations Quality at SAGILITY HEALTH