Tanisha Taylor
Old Harbour,St. Catherine
Summary
Dynamic professional with extensive experience in customer service and education, notably at Sutherland Global Services. Proven problem-solving abilities and exceptional communication skills foster high customer satisfaction. Adept in classroom management and organization, ensuring a productive learning environment while demonstrating empathy and leadership in diverse settings. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Helps keep library running well by proactively helping patrons and solving problems. Always ready to support staff with any need.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Teacher/ Caregiver
Kiddies Village
04.2023 - 08.2023
- Providing resources for children
- Change children clothes and diapers
- Supervising children
- Grading examinations, quizzes, and other assignments.
- Keeping the classroom clean and organized.
- Educating children
Chat Account Management
Sutherland Global Services
Portmore, St. Catherine
10.2022 - 12.2022
- Emphasized with the customer.
- Help solve problems such as locating a package, returning an item.
- Problem Solving.
- Resolving customer complaints.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Customer Service
Jun-Mic Supermarket
Old Harbour, St. Catherine
03.2022 - 06.2022
- Organizing and stocking shelves.
- Assisting/helping customers.
- Provided customer service support when necessary.
- Provided superior customer service to all shoppers.
- Greeted patients and provided friendly customer service.
Customer Service Representative
Alorica
Half Way Tree, Kingston
04.2021 - 06.2021
- Resolving customer complaints
- Help solve problems such as locating a package, returning an item.
- Emphasized with the customer.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Library Assistant
Old Harbour High School Library
Old Harbour, St. Catherine
05.2019 - 06.2019
- Company Overview: National Youth Service.
- Printing and photocopying documents.
- Assisted patrons in locating and checking out library materials.
- Assisted in maintaining a clean, safe environment by ensuring that furniture was arranged correctly and floors were free of debris.
- Performed basic computer troubleshooting and maintenance tasks.
- Assisted in the cataloging of new books and materials.
- Conducted inventory of library collections on a regular basis.
- Organized shelves, book displays, and other library areas according to established guidelines.
- Returned books to circulation by placing on proper shelves.
Education
Teacher Certificate - Early Childhood Level 2
HEART/NSTA Trust
Marlie Acres, Old Harbour09-2024
CXC Reset - English A, Principle of Accounts, Mathematics
Distinction College
6 Nugent St, Spanish Town02-2021
High School Diploma -
Old Harbour High School
33 South St, Old Harbour07-2019
Skills
- Microsoft Word
- Office
- Typing
- Teamwork
- Problem Solving
- Time management
- Leadership
- Communication
- Creativity
- Active listening
- Reading comprehension
- Empathy
- Customer service
- Computer skills
- Grammar
- Spelling
- Punctuation
- Organization
- Multitasking
- Thinking
- Patience
- Testing and grading
- Classroom management
- Team building
- Assigning and grading work
- Homework assignment
Certification
- Early childhood level 2
- Caribbean Secondary Education Certificate (CSEC)
Languages
English
First Language
English
Intermediate (B1)
B1
References
References available upon request.
Timeline
Teacher/ Caregiver
Kiddies Village
04.2023 - 08.2023
Chat Account Management
Sutherland Global Services
10.2022 - 12.2022
Customer Service
Jun-Mic Supermarket
03.2022 - 06.2022
Customer Service Representative
Alorica
04.2021 - 06.2021
Library Assistant
Old Harbour High School Library
05.2019 - 06.2019
Teacher Certificate - Early Childhood Level 2
HEART/NSTA Trust
CXC Reset - English A, Principle of Accounts, Mathematics
Distinction College
High School Diploma -
Old Harbour High School
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