Tanisha Medley
1a Heathfield Avenue
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Enthusiastic training professional successful at developing training plans and supplementary materials to help students excel. Works under strict deadlines and makes independent judgments about effectiveness of training. Comfortable with remote training technology and methodologies.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Trainer
The Office Gurus
09.2021 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Analyzed team performance and identified opportunities for additional training.
- Delivered instructional presentations on equipment use, focusing on efficiency and safety.
- Monitored participant workflow and behaviors throughout training process.
- Tracked attendance and evaluated progress for assigned trainees.
- Developed effective training plans based on department needs and objectives.
Collector Agent
The Office Gurus
01.2020 - 09.2021
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
- Collected on delinquent accounts to reduce overdue balances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
Sales Representative
Centerfield BPO
03.2019 - 12.2019
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Used customer insights to develop innovative sales strategies to increase sales.
Team Manager
Fusion BPO
09.2017 - 09.2018
- Coordinated team collaboration to share ideas and build best practices.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Led employee relations through effective communication, coaching, training, and development.
- Delivered regular team meetings for aligned work towards common goals.
- Analyzed team performance data to provide meaningful insights, enabling informed decision-making.
- Cultivated positive, productive team environments, resolving conflicts quickly.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Established and maintained performance, quality and service standards for professional customer care.
- Developed performance measurement strategies, identifying areas for improvement.
- Facilitated meetings to communicate team performance goals and results.
SME
Fusion BPO
06.2017 - 09.2017
- Improved user productivity and efficiency through system training and support.
- Analyzed business problems, identifying root causes and developing robust solutions.
- Worked with multidisciplinary teams in new product rollout, effectively addressing inquiries and troubleshooting issues.
- Developed and presented business cases, presentations and reports to senior management.
Sales Manager
VXI JAMAICA LTD
11.2016 - 07.2017
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
Teacher's Assistant
St Peter And Paul Prep
07.2016 - 09.2016
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Handed out classroom materials, like pencils, paper, and crayons.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Graded assignments and reported individual progress to teacher.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Worked with lead teacher to monitor class schedule and take attendance.
Intern
Jamaica National Land Agency
12.2012 - 12.2012
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Participated in workshops and presentations related to projects to gain knowledge.
- Interacted with customers by phone, email, or in-person to provide information.
Education
High School Diploma -
Vauxhall High School
49 Windward Rd, Kingston07.2013
Skills
- Online Instruction
- Materials Preparation
- Program Management
- Curriculum Planning
- Classroom Oversight
- Lesson Planning
- Group and Individual Instruction
- Planning and Coordination
Certification
Certification of Achievement AT&T & Direct TV
Certification of Participation Kiwanis Fall Conference
Certificate in EVENT PLANNING AND DÉCOR
Certificate in Time Management Mastery: Do more, Stress Less
Certified TOG Trainer
Timeline
Trainer
The Office Gurus
09.2021 - Current
Collector Agent
The Office Gurus
01.2020 - 09.2021
Sales Representative
Centerfield BPO
03.2019 - 12.2019
Team Manager
Fusion BPO
09.2017 - 09.2018
SME
Fusion BPO
06.2017 - 09.2017
Sales Manager
VXI JAMAICA LTD
11.2016 - 07.2017
Teacher's Assistant
St Peter And Paul Prep
07.2016 - 09.2016
Intern
Jamaica National Land Agency
12.2012 - 12.2012
High School Diploma -
Vauxhall High School
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