Summary
Overview
Work History
Education
Skills
Timeline
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TANIALE WILLIAMS

Falmouth

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem solving skills. Enhances customer experiences by employing service oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Conduent
09.2022 - Current
  • Responded to customer requests for products,
    services, and company information.
    Answered constant flow of customer calls with
    minimal wait times.
    Maintained customer satisfaction with forward thinking
    strategies focused on addressing
    customer needs and resolving concerns.
    Provided primary customer support to internal
    and external customers.
    Answered customer telephone calls promptly to
    avoid on-hold wait times.
    Offered advice and assistance to customers,
    paying attention to special needs or wants.

Customer Service Representative

Advanced Call Center Technologies LLC
08.2017 - 05.2020
  • Responded to customer requests for products,
    services, and company information.
    Answered constant flow of customer calls with
    minimal wait times.
    Maintained customer satisfaction with forwardthinking
    strategies focused on addressing
    customer needs and resolving concerns.
    Provided primary customer support to internal
    and external customers.
    Answered customer telephone calls promptly to
    avoid on-hold wait times.
    Offered advice and assistance to customers,
    paying attention to special needs or wants.

Education

High School Diploma -

Holland High School
Trelawny
05.2001 -

Skills

National Council Technical and VocationalEducation and Training Data Operation- Level 1 Certificate

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Timeline

Customer Service Representative

Conduent
09.2022 - Current

Customer Service Representative

Advanced Call Center Technologies LLC
08.2017 - 05.2020

High School Diploma -

Holland High School
05.2001 -

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TANIALE WILLIAMS