Taneisha Brown
Hopewell
Summary
Dynamic and detail-oriented professional with a proven track record at Best Value Hardware, excelling in customer service and inventory management. Adept at cross-selling and enhancing customer experiences, I leverage strong teamwork and problem-solving skills to drive sales and maintain operational efficiency. Committed to delivering exceptional results in fast-paced environments.
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Cross-Sales & Inventory Associate
Best Value Hardware
Hanover
12.2022 - 12.2024
- Assisted in receiving and inspecting incoming inventory for accuracy and quality.
- Managed inventory: stocked shelves, tracked stock levels, and ensured accurate record-keeping.
- Boosted retail sales by 75% in 12 months by improving customer experience, product knowledge, and repeat purchases.
- Provided excellent customer service, assisting clients with product selection and inquiries.
Administrative Assistant
Watford Hill Primary And Infant School
Hanover
11.2019 - 11.2021
- Coordinated daily office operations, ensuring efficient workflows and timely communication among staff.
- Managed scheduling of appointments and meetings, optimizing time management for faculty and administration.
- Assisted in the preparation of educational materials, supporting teachers in lesson planning and classroom activities.
- Managed and updated confidential records for 300+ students using the Ministry of Education information system.
Merchandiser
World Brands
St. James
05.2016 - 10.2018
- Analyzed market trends to optimize product placement and inventory management.
- Coordinated visual merchandising strategies to enhance customer engagement and sales.
- Monitored stock levels to ensure timely replenishment and minimize out-of-stock situations.
Cross-Sales Associate
Rapid True Value
St. James
11.2015 - 04.2016
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained organized sales floor by restocking merchandise and creating visually appealing displays.
- Collaborated with team members to achieve daily sales goals and improve customer satisfaction.
Reservations Agent
Xerox Services
St. James
07.2014 - 10.2015
- Managed customer inquiries and bookings through online reservation systems.
- Assisted clients with itinerary modifications and special requests while ensuring accuracy.
- Collaborated with team members to streamline booking processes and enhance customer satisfaction.
- Resolved 85–95% of inquiries on first contact.
Education
Customer Engagement Relations Certificate - Customer Service
North-West TVET Institute
Hanover 2015
Certificate - Data Entry
North-West TVET Institute
St. James2014
4 CAPES - Arts/Humanities
Rusea's High School Sixth Form
Lucea, Hanover 2013
High School Diploma - 9 CSEC
Rusea's High School
Lucea, Hanover 2012
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Time management
- Dependable and responsible
- Multitasking
Certification
Trainee of the Month Certificate
- Customer Engagement Relations Training - 2015
Languages
French
Beginner (A1)
Spanish
Elementary (A2)
Timeline
Cross-Sales & Inventory Associate
Best Value Hardware
12.2022 - 12.2024
Administrative Assistant
Watford Hill Primary And Infant School
11.2019 - 11.2021
Merchandiser
World Brands
05.2016 - 10.2018
Cross-Sales Associate
Rapid True Value
11.2015 - 04.2016
Reservations Agent
Xerox Services
07.2014 - 10.2015
Customer Engagement Relations Certificate - Customer Service
North-West TVET Institute
Certificate - Data Entry
North-West TVET Institute
4 CAPES - Arts/Humanities
Rusea's High School Sixth Form
High School Diploma - 9 CSEC
Rusea's High School