Successful sales and Customer Service agent with over 10 years of customer and sales experience, including 4 years' experience working in the call center industry. I am grounded and knowledgeable in engagement, Team Leadership, Sales and Customer service. My unwavering dedication to growth and stability can contribute towards your company's growth using my skills in sales, marketing, customer service and organization. I seek the opportunity to utilize my persuasive expertise to exceed sales targets and convert prospective clients into repeat customers. I am a flexible, determined and innovative person looking to grow as a customer and sales service professional.
Hi, I’m
TANECIA NELSON
Linstead,St. Catherine
Summary
Overview
12
years of professional experience
Work History
Credit Glory
Credit Repair Specialist
06.2024 - Current
Job overview
- Enhanced client satisfaction by promptly addressing concerns and providing solutions tailored to their unique circumstances.
- Established trust and rapport with clients by maintaining open lines of communication throughout the engagement period.
- Maintained detailed records of all client interactions using CRM software, ensuring accurate information was readily accessible when needed.
- Managed a portfolio of diverse clients, balancing individual needs while meeting performance metrics consistently.
- Educated clients on financial management principles to enhance their long-term credit standing.
- Conducted thorough research on industry trends and best practices, ensuring the highest level of service for clients.
Frontier Communications
Customer Service Representative
07.2022 - 04.2024
Job overview
- Worked with sales teams to identify upsell opportunities, contributing to a 89% increase in average deal size
- Provided exceptional customer service in a retail environment, achieving a 98% customer satisfaction rating
- Utilized HubSpot CRM for lead management, resulting in a 42% improvement in lead conversion rates
- Served as point of contact for customer resolution, successfully deescalating 95% of issues without management involvement
Green Hills Naturals
Staff Manager
05.2018 - 06.2022
Job overview
- Achieving growth and hitting sales target by Setting goals for the team and produced weekly and monthly forecasting reports to see how well the company is achieving the targets while successfully managing the sales team
- Designed and implemented strategies that expanded company's customer base and ensure its strong presence and market
- Utilized Salesforce for customer relationship management, which resulted in a 71% improvement in customer retention
- Conducted product demonstrations and answered customer inquiries via Zoom, facilitating informed purchasing decisions
- Collaborated with cross-functional teams to optimize inventory management and product displays
Cool Oasis
Staff Supervisor
05.2015 - 06.2018
Job overview
- Collaborated with cross-functional teams to optimize inventory management and product displays
- Completed bi-weekly payroll for 8 employees.
Sandals Resorts
Cocktail Server
05.2013 - 04.2015
Job overview
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Showcased extensive knowledge of cocktail menus, confidently answering questions and making recommendations to suit individual preferences.
- Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
- Increased repeat customer visits with exceptional interpersonal skills and knowledge of cocktail recipes.
- Attended to over 100 guest daily
Education
Distinction CollegeSpanish Town, St. Catherine
Caribbean Examination Council from English Language grade 2
05.2022
University Overview
Kellits High SchoolClarendon
School leaving Certificate from English Language grade 3, English Literature grade 3, Human and Social Biology grade 3
07.2010
University Overview
GPA: 3
- Member of Poetry and Science club
Skills
- Problem solving
- Customer service
- Effective Communication
- Excellent team player
- Critical Thinking
- Attention to Details
- Payment processing
- Documentation review
- Credit reporting
- Attention to detail
- Time management
- Multitasking
Accomplishments
Accomplishments
In 2023 I started my own food business because cooking is one of those hobbies of mine that I am naturally good at. I have also started my research on investments and is currently reading ''the intelligent investor in my spear time" as I have been interested in building a portfolio.
Cooking, researching, Writing poems and Gardening.
Cooking, researching, Writing poems and Gardening.
I have always loved gardening as a child, I love to maintain healthy plants by watering and treating the soil. I look at gardening as therapy, if I take care of the soil around me then I too will bloom in due time.
Timeline
Credit Repair Specialist
Credit Glory
06.2024 - Current
Customer Service Representative
Frontier Communications
07.2022 - 04.2024
Staff Manager
Green Hills Naturals
05.2018 - 06.2022
Staff Supervisor
Cool Oasis
05.2015 - 06.2018
Cocktail Server
Sandals Resorts
05.2013 - 04.2015
Distinction College
Caribbean Examination Council from English Language grade 2
Kellits High School
School leaving Certificate from English Language grade 3, English Literature grade 3, Human and Social Biology grade 3
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