Tandeka Matthews
Kingston
Summary
With over a decade of hands-on experience, I specialize in operations and project management for fast-paced, scaling organizations. I’ve supported executives at the highest levels while leading teams of more than 300 people, ensuring projects are delivered on time and processes run smoothly. My background includes driving change initiatives, optimizing workflows, and managing complex client relationships. I’m comfortable navigating a range of project management tools, upholding ISO quality standards, and collaborating across diverse teams to achieve results.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Executive Assistant to CEO
SupremeVentures Limited
04.2025 - Current
- Act as the CEO’s strategic right hand, directly supporting oversight of 3 international markets (Jamaica, Guyana, Ghana) with expansion projects into South Africa.
- Manage a portfolio of 12+ concurrent strategic initiatives across product launches, system upgrades, financial restructuring, and marketing campaigns.
- Coordinate with 30+ cross-functional stakeholders (Projects Team, Operations, Finance, Marketing, International Subsidiaries), ensuring alignment with executive priorities.
- Translate CEO directives into structured project plans and dashboards, delegating tasks to multiple teams and monitoring execution.
- Prepare board-level and investor-ready reports, simplifying complex operational and financial data into actionable insights.
- Anticipate CEO needs, providing proactive solutions and streamlined communication to reduce bottlenecks and improve decision-making.
- Key Achievement: Built executive-level dashboards that reduced project delays by 20%, improved visibility across 3 subsidiaries, and enabled timely decisions for multi-million-dollar gaming initiatives.
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
Operations Manager
Sutherland Global Services
02.2021 - 02.2024
- Directed 300+ remote employees, 20 managers, 15 QA staff, and 15 supervisors in delivering high-quality customer service aligned with client KPIs and SLAs.
- Launched and managed Sutherland’s first full-scale remote workforce program, sustaining peak operations of 300+ employees.
- Oversaw a complete UX/UI system overhaul, managing integration and rollout while ensuring minimal client disruption.
- Designed and managed onboarding/training programs, supporting consistent performance at scale.
- Key Achievement: Successfully transitioned 300+ employees into a new remote operating model while maintaining SLA compliance and client satisfaction.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Project Manager
Sutherland Global Services
01.2019 - 02.2020
- Worked with global teams to revamp communication and curriculum strategies for high-profile clients like Amazon.
- Launched and managed a fully remote work program, ensuring seamless workflow integration and compliance with ISO standards.
- Led process optimization initiatives, reducing operational bottlenecks and increasing service efficiency.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Established effective communication among team members for enhanced collaboration and successful project completion.
Senior Trainer
Sutherland Global Services
01.2016 - 01.2019
- Delivered training programs for new hires and tenured associates, improving overall service quality and consistency.
- Designed and implemented client-specific training curriculums based on data analysis to address gaps in service and knowledge.
- Onboarded new trainers, enhancing team effectiveness and performance.
- Streamlined onboarding processes for new hires, accelerating their integration into job roles.
- Analyzed training, student outcomes and course delivery metrics to produce reports for senior management.
- Evaluated training needs to improve training quality.
Education
Bachelor of Science - Environmental Chemistry
University of the West Indies
Skills
- Product lifecycle management
- Production tools mastery
- Project Management Tools (Asana, Trello, MS Project)
- Communication Systems Management
- Quality Management System Compliance (ISO Policies)
- HR & Training Platforms
- Curriculum Development and Training
- Microsoft Office Proficiency (Word, Excel, PowerPoint)
- Data Analysis and Reporting
- Team Leadership and Development
- Executive support
- Office management
- Strong problem solver
References
Available upon Request
Certification
Lean Six Sigma BPO process
Timeline
Executive Assistant to CEO
SupremeVentures Limited
04.2025 - Current
Operations Manager
Sutherland Global Services
02.2021 - 02.2024
Project Manager
Sutherland Global Services
01.2019 - 02.2020
Senior Trainer
Sutherland Global Services
01.2016 - 01.2019
Bachelor of Science - Environmental Chemistry
University of the West Indies
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