Tamoya Allen
Kingston
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
ItelBpo
Kingston
10.2020 - 11.2022
- Educated customers about billing, payment processing and support policies and procedures.
- Answered constant flow of customer calls with minimal wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Waitress
Alibi Bar And Lounge
Kingston
01.2019 - 02.2020
- Greeted new customers, discussed specials, and took drink orders.
- Bussed and reset tables to keep dining room and work areas clean.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Increased sales significantly by upselling higher-end products to customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Cashier
CSR Groceries And Varieties
Kingston
06.2014 - 08.2018
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
- Built relationships with customers to encourage repeat business.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Lifted up to 40 pounds at once and used forklift to move heavier loads.
- Identified and resolved discrepancies and errors in customer accounts.
Education
Logistics And Supply Chain Management - Logistics And Supply Chain Management
Caribbean Maritime University
Palisadoes Park, CSO Norman Manley Hwy, Kingston J01.2023
High School Diploma - Business And Sciences
Excelsior High School
137 Mountain Avenue Kingston 311.2017
Skills
- Microsoft PowerPoint
- Business Development Understanding
- Retail Sales Customer Service
- Microsoft Excel
- Staff Training
- Call Center Operations
- Order Processing
- Technical Support
- Customer Service
Languages
English
Advanced (C1)
Timeline
Customer Service Representative
ItelBpo
10.2020 - 11.2022
Waitress
Alibi Bar And Lounge
01.2019 - 02.2020
Cashier
CSR Groceries And Varieties
06.2014 - 08.2018
Logistics And Supply Chain Management - Logistics And Supply Chain Management
Caribbean Maritime University
High School Diploma - Business And Sciences
Excelsior High School
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