Dynamic and resourceful administrative professional with over 7 years of experience supporting high-achieving executives. Proven ability to address professional needs with meticulous organization and precision, ensuring seamless operations. Expertise in managing high-volume workloads in fast-paced environments, consistently delivering results under pressure. Committed to enhancing productivity and efficiency through proactive problem-solving and strong attention to detail.
Overview
5
5
years of professional experience
Work History
Virtual Executive Assistant
AACG Solutions
01.2024 - Current
Answered high volume of phone calls and email inquiries.
Processed travel expenses and reimbursements for executive team and senior management group.
Screened calls and emails and initiated actions to respond or direct messages for managers.
Organized and coordinated conferences and monthly meetings.
Used advanced software to prepare documents, reports, and presentations.
Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Screened calls and emails and responded accordingly to support executive correspondence.
Supported business and hospitality needs of corporate partners and staff during meetings and company events.
Handled confidential and sensitive information with discretion and tact.
Facilitated training and onboarding for incoming office staff.
Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
Used QuickBooks to produce monthly invoices, reports, and other deliverables.
Worked with senior management to initiate new projects and assist in various processes.
Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
Promoted team productivity by keeping supplies organized and well-stocked.
Led staff and vendors in providing high level of service for owner and guests.
Property Manager
The Aqueducts Negril
12.2023 - 03.2025
Tenant Management: Handle tenant inquiries, complaints, and maintenance requests promptly and professionally to ensure high levels of tenant satisfaction.
Leasing and Marketing: Manage leasing processes, including tenant screening, lease negotiations, and renewals. Develop and implement marketing strategies to attract new tenants.
Property Maintenance: Oversee regular maintenance and repair activities to ensure the property is in optimal condition.
Coordinate with contractors and vendors for major repairs and renovations.
Financial Management: Prepare and manage property budgets, track expenses, and ensure timely rent collection. Provide financial reports and updates to property owners.
Legal Compliance: Ensure the property complies with all local, state, and federal regulations, including health and safety standards. Handle legal issues such as evictions and lease enforcement.
Staff Supervision: Supervise property management staff, providing training, guidance, and performance evaluations to ensure efficient operations.
Vendor Relations: Manage relationships with external service providers, negotiating contracts and ensuring high-quality service delivery.
Community Engagement: Foster a positive community atmosphere by organizing events and activities for tenants, addressing community concerns, and promoting good neighbor policies.
Crisis Management: Respond to emergencies and unexpected issues promptly, ensuring the safety and security of tenants and the property.
Administrative Tasks: Maintain accurate records of property activities, including tenant communications, maintenance logs, and financial transactions. Handle administrative duties such as filing, correspondence, and reporting.
Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Completed final move-out walk-throughs with tenants to identify required repairs.
Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
Maintained original leases and renewal documents in digital and hardcopy format for property management office.
Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
Introduced prospective tenants to types of units available and performed tours of premises.
Coordinated with janitorial and engineering staff on maintenance and upkeep.
Followed up on delinquent tenants and coordinated collection procedures.
Coordinated with legal counsel to resolve tenant disputes.
Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
Reservation/Assistant General Manager
Blue Skies Beach Resort
07.2022 - 12.2023
Supervised hotel staff, ensuring high levels of performance and guest satisfaction.
Improved staff performance through targeted training programs, attention to detail, and empathetic problem-solving methods.
Assisted in the preparation and delivery of staff assessments, providing constructive feedback and development plans.
Resolved staff and guest conflicts in a professional and courteous manner, maintaining a positive environment.
Managed inventory and ordered business supplies to ensure smooth operations and guest satisfaction.
Handled guest billing, settled payment disputes, and maintained accurate financial records.
Performed administrative tasks such as managing bookings, check-ins, answering phones, and responding to emails and social media inquiries.
Ensured compliance with hotel policies and procedures, maintaining a safe and welcoming environment for guests and staff.
Coordinated with other departments to ensure seamless operations and exceptional guest experiences.
Customer Relation Manager
Netwave Solutions Jamaica Limited
01.2021 - 07.2022
Supervised and led a team of sales representatives, ensuring high performance and effective customer engagement.
Improved the customer base and enhanced customer satisfaction through strategic initiatives and personalized service.
Monitored and coordinated with IT staff to ensure seamless operation of customer service systems.
Handled customer inquiries and issues efficiently, providing timely resolutions and maintaining high levels of customer satisfaction.
Conducted training sessions for staff to enhance their customer service skills and product knowledge.
Managed incoming phone calls and placed orders, ensuring accurate and prompt service.
Implemented internet marketing strategies to promote company services and attract new customers.
Maintained organized and up-to-date filing systems for customer records and documentation.
Analyzed customer feedback to identify areas for improvement and developed strategies to address them.
Sr Software Engineer at P Square Toll Solutions India Pvt Ltd / Seeroo IT Solutions (P Square Solutions LLC – Contractor)Sr Software Engineer at P Square Toll Solutions India Pvt Ltd / Seeroo IT Solutions (P Square Solutions LLC – Contractor)