Tamika Williams
Westmoreland
Summary
Dynamic and resourceful administrative professional with over 7 years of experience supporting high-achieving executives. Proven ability to address professional needs with meticulous organization and precision, ensuring seamless operations. Expertise in managing high-volume workloads in fast-paced environments, consistently delivering results under pressure. Committed to enhancing productivity and efficiency through proactive problem-solving and strong attention to detail.
Overview
5
5
years of professional experience
Work History
Virtual Executive Assistant
AACG Solutions
01.2024 - Current
- Answered high volume of phone calls and email inquiries.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Organized and coordinated conferences and monthly meetings.
- Used advanced software to prepare documents, reports, and presentations.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Handled confidential and sensitive information with discretion and tact.
- Facilitated training and onboarding for incoming office staff.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Used QuickBooks to produce monthly invoices, reports, and other deliverables.
- Worked with senior management to initiate new projects and assist in various processes.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Led staff and vendors in providing high level of service for owner and guests.
Property Manager
The Aqueducts Negril
12.2023 - 03.2025
- Tenant Management: Handle tenant inquiries, complaints, and maintenance requests promptly and professionally to ensure high levels of tenant satisfaction.
- Leasing and Marketing: Manage leasing processes, including tenant screening, lease negotiations, and renewals. Develop and implement marketing strategies to attract new tenants.
- Property Maintenance: Oversee regular maintenance and repair activities to ensure the property is in optimal condition.
- Coordinate with contractors and vendors for major repairs and renovations.
- Financial Management: Prepare and manage property budgets, track expenses, and ensure timely rent collection. Provide financial reports and updates to property owners.
- Legal Compliance: Ensure the property complies with all local, state, and federal regulations, including health and safety standards. Handle legal issues such as evictions and lease enforcement.
- Staff Supervision: Supervise property management staff, providing training, guidance, and performance evaluations to ensure efficient operations.
- Vendor Relations: Manage relationships with external service providers, negotiating contracts and ensuring high-quality service delivery.
- Community Engagement: Foster a positive community atmosphere by organizing events and activities for tenants, addressing community concerns, and promoting good neighbor policies.
- Crisis Management: Respond to emergencies and unexpected issues promptly, ensuring the safety and security of tenants and the property.
- Administrative Tasks: Maintain accurate records of property activities, including tenant communications, maintenance logs, and financial transactions. Handle administrative duties such as filing, correspondence, and reporting.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated with legal counsel to resolve tenant disputes.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
Reservation/Assistant General Manager
Blue Skies Beach Resort
07.2022 - 12.2023
- Supervised hotel staff, ensuring high levels of performance and guest satisfaction.
- Improved staff performance through targeted training programs, attention to detail, and empathetic problem-solving methods.
- Assisted in the preparation and delivery of staff assessments, providing constructive feedback and development plans.
- Resolved staff and guest conflicts in a professional and courteous manner, maintaining a positive environment.
- Managed inventory and ordered business supplies to ensure smooth operations and guest satisfaction.
- Handled guest billing, settled payment disputes, and maintained accurate financial records.
- Performed administrative tasks such as managing bookings, check-ins, answering phones, and responding to emails and social media inquiries.
- Ensured compliance with hotel policies and procedures, maintaining a safe and welcoming environment for guests and staff.
- Coordinated with other departments to ensure seamless operations and exceptional guest experiences.
Customer Relation Manager
Netwave Solutions Jamaica Limited
01.2021 - 07.2022
- Supervised and led a team of sales representatives, ensuring high performance and effective customer engagement.
- Improved the customer base and enhanced customer satisfaction through strategic initiatives and personalized service.
- Monitored and coordinated with IT staff to ensure seamless operation of customer service systems.
- Handled customer inquiries and issues efficiently, providing timely resolutions and maintaining high levels of customer satisfaction.
- Conducted training sessions for staff to enhance their customer service skills and product knowledge.
- Managed incoming phone calls and placed orders, ensuring accurate and prompt service.
- Implemented internet marketing strategies to promote company services and attract new customers.
- Maintained organized and up-to-date filing systems for customer records and documentation.
- Analyzed customer feedback to identify areas for improvement and developed strategies to address them.
Education
Associate's Degree - Human Resource Management
Oxford Studies
Remote USA08.2022
Associate's Degree - Business Management
Oxford Studies
Remote USA08.2022
Certificate - Internet Marketing
Oxford Studies
Remote USA06.2021
High School Diploma - undefined
Lacovia High School
Lacovia, St Elizabeth07.2015
Skills
- Documentation and reporting
- Business planning
- Resource allocation
- Negotiation
- Verbal and written communication
- Sales management
- Marketing campaign management
- Social media and promotions
- Networking expertise
- Website performance
- Website Development
- Customer service
Timeline
Virtual Executive Assistant
AACG Solutions
01.2024 - Current
Property Manager
The Aqueducts Negril
12.2023 - 03.2025
Reservation/Assistant General Manager
Blue Skies Beach Resort
07.2022 - 12.2023
Customer Relation Manager
Netwave Solutions Jamaica Limited
01.2021 - 07.2022
High School Diploma - undefined
Lacovia High School
Associate's Degree - Human Resource Management
Oxford Studies
Associate's Degree - Business Management
Oxford Studies
Certificate - Internet Marketing
Oxford Studies
Similar Profiles
DAVID ALLIDAVID ALLI
Data Analyst at AACGData Analyst at AACG
Camila JimenezCamila Jimenez
Roster & Payroll Co-ordinator at Kew Gardens Aged Care (AACG)Roster & Payroll Co-ordinator at Kew Gardens Aged Care (AACG)
Elizebeth GhilbertElizebeth Ghilbert
Sr Software Engineer at P Square Toll Solutions India Pvt Ltd / Seeroo IT Solutions (P Square Solutions LLC – Contractor)Sr Software Engineer at P Square Toll Solutions India Pvt Ltd / Seeroo IT Solutions (P Square Solutions LLC – Contractor)
Daniel BarreraDaniel Barrera
Pipe Layer at MasTecPipe Layer at MasTec
Katelynn ZurekKatelynn Zurek
F&I Assistant Manager at Steet Ponte MazdaF&I Assistant Manager at Steet Ponte Mazda