Summary
Overview
Work History
Education
Skills
Timeline
Generic
Tamika Williams

Tamika Williams

Westmoreland

Summary

Dynamic and resourceful administrative professional with over 7 years of experience supporting high-achieving executives. Proven ability to address professional needs with meticulous organization and precision, ensuring seamless operations. Expertise in managing high-volume workloads in fast-paced environments, consistently delivering results under pressure. Committed to enhancing productivity and efficiency through proactive problem-solving and strong attention to detail.

Overview

5
5
years of professional experience

Work History

Virtual Executive Assistant

AACG Solutions
01.2024 - Current
  • Answered high volume of phone calls and email inquiries.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Organized and coordinated conferences and monthly meetings.
  • Used advanced software to prepare documents, reports, and presentations.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Supported business and hospitality needs of corporate partners and staff during meetings and company events.
  • Handled confidential and sensitive information with discretion and tact.
  • Facilitated training and onboarding for incoming office staff.
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
  • Used QuickBooks to produce monthly invoices, reports, and other deliverables.
  • Worked with senior management to initiate new projects and assist in various processes.
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
  • Promoted team productivity by keeping supplies organized and well-stocked.
  • Led staff and vendors in providing high level of service for owner and guests.

Property Manager

The Aqueducts Negril
12.2023 - 03.2025
  • Tenant Management: Handle tenant inquiries, complaints, and maintenance requests promptly and professionally to ensure high levels of tenant satisfaction.
  • Leasing and Marketing: Manage leasing processes, including tenant screening, lease negotiations, and renewals. Develop and implement marketing strategies to attract new tenants.
  • Property Maintenance: Oversee regular maintenance and repair activities to ensure the property is in optimal condition.
  • Coordinate with contractors and vendors for major repairs and renovations.
  • Financial Management: Prepare and manage property budgets, track expenses, and ensure timely rent collection. Provide financial reports and updates to property owners.
  • Legal Compliance: Ensure the property complies with all local, state, and federal regulations, including health and safety standards. Handle legal issues such as evictions and lease enforcement.
  • Staff Supervision: Supervise property management staff, providing training, guidance, and performance evaluations to ensure efficient operations.
  • Vendor Relations: Manage relationships with external service providers, negotiating contracts and ensuring high-quality service delivery.
  • Community Engagement: Foster a positive community atmosphere by organizing events and activities for tenants, addressing community concerns, and promoting good neighbor policies.
  • Crisis Management: Respond to emergencies and unexpected issues promptly, ensuring the safety and security of tenants and the property.
  • Administrative Tasks: Maintain accurate records of property activities, including tenant communications, maintenance logs, and financial transactions. Handle administrative duties such as filing, correspondence, and reporting.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Coordinated with legal counsel to resolve tenant disputes.
  • Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.

Reservation/Assistant General Manager

Blue Skies Beach Resort
07.2022 - 12.2023
  • Supervised hotel staff, ensuring high levels of performance and guest satisfaction.
  • Improved staff performance through targeted training programs, attention to detail, and empathetic problem-solving methods.
  • Assisted in the preparation and delivery of staff assessments, providing constructive feedback and development plans.
  • Resolved staff and guest conflicts in a professional and courteous manner, maintaining a positive environment.
  • Managed inventory and ordered business supplies to ensure smooth operations and guest satisfaction.
  • Handled guest billing, settled payment disputes, and maintained accurate financial records.
  • Performed administrative tasks such as managing bookings, check-ins, answering phones, and responding to emails and social media inquiries.
  • Ensured compliance with hotel policies and procedures, maintaining a safe and welcoming environment for guests and staff.
  • Coordinated with other departments to ensure seamless operations and exceptional guest experiences.

Customer Relation Manager

Netwave Solutions Jamaica Limited
01.2021 - 07.2022
  • Supervised and led a team of sales representatives, ensuring high performance and effective customer engagement.
  • Improved the customer base and enhanced customer satisfaction through strategic initiatives and personalized service.
  • Monitored and coordinated with IT staff to ensure seamless operation of customer service systems.
  • Handled customer inquiries and issues efficiently, providing timely resolutions and maintaining high levels of customer satisfaction.
  • Conducted training sessions for staff to enhance their customer service skills and product knowledge.
  • Managed incoming phone calls and placed orders, ensuring accurate and prompt service.
  • Implemented internet marketing strategies to promote company services and attract new customers.
  • Maintained organized and up-to-date filing systems for customer records and documentation.
  • Analyzed customer feedback to identify areas for improvement and developed strategies to address them.

Education

Associate's Degree - Human Resource Management

Oxford Studies
Remote USA
08.2022

Associate's Degree - Business Management

Oxford Studies
Remote USA
08.2022

Certificate - Internet Marketing

Oxford Studies
Remote USA
06.2021

High School Diploma - undefined

Lacovia High School
Lacovia, St Elizabeth
07.2015

Skills

  • Documentation and reporting
  • Business planning
  • Resource allocation
  • Negotiation
  • Verbal and written communication
  • Sales management
  • Marketing campaign management
  • Social media and promotions
  • Networking expertise
  • Website performance
  • Website Development
  • Customer service

Timeline

Virtual Executive Assistant

AACG Solutions
01.2024 - Current

Property Manager

The Aqueducts Negril
12.2023 - 03.2025

Reservation/Assistant General Manager

Blue Skies Beach Resort
07.2022 - 12.2023

Customer Relation Manager

Netwave Solutions Jamaica Limited
01.2021 - 07.2022

High School Diploma - undefined

Lacovia High School

Associate's Degree - Human Resource Management

Oxford Studies

Associate's Degree - Business Management

Oxford Studies

Certificate - Internet Marketing

Oxford Studies
Tamika Williams