Tamesha Kelly
Cumberland,Jamaica
Summary
Empathetic professional in customer service, known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Care Agent
DIGICEL
, Jamaica
03.2019 - Current
- Resolve/Respond to customers queries: On products and services, billing, general package information etc
- Taking ownership of customer service issues to ensure resolution to the company’s standards
- Maximizing of revenue generating opportunities through up-selling to existing customers
- Activate/adjust accounts for customers on the subject service/credit extensions, reconnections, change of services, enabling/disabling subscriptions, upgrading/downgrading package etc
- Documentation of customer queries: Record each customer’s query or concern and the resolution or recommendation provided
Receptionist
MegaMart Cost club
01.2018 - 01.2019
- Delegated work to staff, setting priorities and goals.
- Screened and responded to emails, messages and other correspondence, freeing up senior management.
- Scheduled appointments and maintained calendars for staff members.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Facilitated smooth communication between staff and senior management through diligent message delivery.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Provided support for executive staff members by scheduling appointments and organizing travel arrangements.
Education
Some College (No Degree) - Human Resources Management
Distinction College
6 Nugent Street, Spanish Town, St. Catherine04-2025
High School - English Language, Principles of Accounts, Principles of Business, Office Administration, Home and family management
Bridgeport High School
Portmore01.2011
Some College (No Degree) - Business Management
Heart/NSTA TRUST
Kingston Skills
- Goal Oriented
- Customer service
- Data entry
- Office administration
- Problem solving
- Teamwork
- Leadership
- Collaboration
- Written communication
- Oral communication
- Active listening
Certification
- Labor Law
- Sexual Harassment
- Excel
- Business Mangement
References
Therice Henry- Beech , Acting Manger , Digicel Jamaica, (876) 850-2226
Abigail Bryan , Supervisor , Digicel jamaica (876) 381-5657
Participation Interests
- Bridgeport High School Form Captain Grade 10 & 11
- Bridgeport High Red Cross – President
- Portmore Community College Rugby Team
- Learning about new technology and how to use them
- Community Labor Day Projects
Timeline
Customer Care Agent
DIGICEL
03.2019 - Current
Receptionist
MegaMart Cost club
01.2018 - 01.2019
Some College (No Degree) - Human Resources Management
Distinction College
High School - English Language, Principles of Accounts, Principles of Business, Office Administration, Home and family management
Bridgeport High School
Some College (No Degree) - Business Management
Heart/NSTA TRUST
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